3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rodney J
5 stars01/30/2024
They really helped me out and are constantly helping me find my way through my addiction great placeReview from Kim K
1 star01/24/2024
I had a great experience but have struggled to get anyone to call me back regarding my insurance claims. I was told JourneyPure was in network with my insurance but all of my claims are coming back out of network. I’ve called every number given to me by Meredith- who is someone who answers when you want to be admitted. She also is the person who told me they’re in network with my insurance. Aaron who works at JourneyPure has also given me a number to call but no one has ever called me back. I’m so disappointed that this is what I’m dealing with!Review from Noah P
1 star10/24/2022
JourneyPure was enlisted to provide *** treatment services to the author of this complaint. The date of the transaction in question is 06/10/2020. JourneyPure has issued charges thereabouts of $500.00. I have reasonable suspicion the charges should have been submitted to the insurance carrier at the time and covered. I have now been contacted by Collections advising me that they intend to progress to litigation over this charge. JourneyPure did not provide the services they were enlisted to provide, and that insurance carriers, accredation agencies, and the state(s) of operation expect. During the stay, they threatened to withold needed medication. In addition, during the entire 30 day length of treatment, and after numerous complaints, a therapist was not assigned to the author until the very last day of treatment. The most important aspect of their "services" was not provided.
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