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Find a Location

Avalon Athletic Club has 1 locations, listed below.

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    Business ProfileforAvalon Athletic Club

    Fitness Center

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    710 Memorial Blvd, Murfreesboro, TN 37129
    BBB File Opened:
    6/19/2023

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I have been trying for 6 weeks to cancel my gym membership and they still have not cancelled it. The business committed to provide me with a gym membership and a 6-month training contract. I went to cancel my gym membership and training contract and was told I had to buy out my training membership before I could cancel it and before I could cancel my gym membership. I contacted the training manager to schedule a meeting where we could take care of business and also cancel my gym membership and it took him 7 days to confirm a date with me. By the time of the meeting, another bi-weekly gym membership charge had been taken from me. I asked the front desk manager to refund it due to the training manager's choice to drag his feet during our texting conversation, and the front desk told me no. Another membership charge got taken out after I filled out documents on their iPad that Avalon told me was to cancel my membership. I came back demanding that I get refunded from this charge, they told me to contact billing. I did, and billing won't refund me my money because it got taken out before I submitted a cancellation request. (The full email correspondence is contained within the uploaded documents) I insisted that they refund me because it was the gym's inept behavior that caused the charge to go through because they never cancelled my membership. Another two weeks go by, and I got charged another membership fee, even though I have been trying to leave this gym and cancel payments since the beginning of May. I am now requesting a full refund of the $1,122.00 I have spent with this company because they are choosing to hold me locked into a membership against my will, and they continue to illegally withdraw funds from me outside of their commitment to provide me with a membership and training contract, which I do not want. They continue to withdraw funds without my consent, and they continue to disregard my repeated actions to terminate my relationship with them.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael H

    1 star

    11/20/2023

    Atrocious, simply and irreversibly horrible. This story starts in 2020 (or '21) when Avalon bought out the ***. They told the personal training companies they could continue until December, and then pulled the rug out from under them in Sept/Oct instead. When my trainer told me that they would be moving gyms, I went to the front desk and told them that i'd like to cancel my membership when my PT left. They gave me a hard time, but eventually I was allowed after a few days to cancel membership. Come to January following, and I get a bill for over $200, that auto drafts FIVE TIMES. I called them, and they said that since I was in a contract with them, (I was no longer, i'd cancelled my membership and my contact wasn't with them anyways) that I had to pay. I asked them to reverse the payment, they declined, so I had my bank reverse it. I called my bank, had them block Avalon on all my cards, and I reported them for fraud at my banker's insistence. So after all of this, I get a call back from the fraud department that Avalon was using a different business EIC to try and pull my funds, and that my bank had blocked them and were asking if I wanted to keep them blocked. I said yes, and filed a second complaint. Now today is 20NOV2023, and i'm getting emails, phone calls, and texts about Avalon and their services. I have multiple times unsubscribed from all of these things. I'm getting adds on my ********* and ******** despite blocking them, i'm getting mail despite sending back the little card that says "take me off your list". Do not do business with Avalon unless you dont have any respect for yourself, and dont care that your words and wishes can be disrespected constantly in every format both digital and analog.

    Local BBB

    BBB of Middle Tennessee

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