7 Customer Reviews
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Review from Wayne T.
1 star08/08/2024
Gold gym is a Scam, don't ever get a contact they will just say you did this in that and then they won't ever answer the phone or answer the email you send them to cancel or doing thing about it. They will send you to other email with no phone number. They will make you pay 18% of it to cancel. Just a stupid way to do business.
Gold's Gym Response
08/09/2024
Hi *****, I requested the personal training department to forward your email thread to review. It looks like there have been 17 emails exchanged between you and the personal training department. There are no unanswered emails within your thread, so I'm not sure what you are referencing when you say your emails have gone unanswered. I see that you signed up for a 1-year agreement on 06.11.2024, with a copy of your signed contract emailed to the address on file within 24 hours of enrollment. All agreements have a 3-day rescind period, once the grace period has lapsed, the member is required to follow cancellation policy as outlined in their agreement terms. When you requested to cancel on 07.23.2024, your contract was out of the 3-day grace period which is why the cancellation policy was explained as a 30-day notice plus 18% of the agreement term. From the information I have collected, I do not see an absence of response or an error in the creation of your PT package. Please note that personal training packages are only available as 1-year agreements, there are no option for single month or 'month to month' pricing.Customer Response
08/14/2024
Why delete my comment when you know your employees are wrong They are the one's who this about the personal training. They said that you can cancel any time with no fees. No, nothing. They never said I had to sign up for a 12 month program. For the personal training, so again you are wrong and that is stupid and you don't understand multiple people. Go look on your website and you can see many. Many, many people saying that you're screwed them over.Customer Response
08/15/2024
Lucas G. Collections Manager Gold's Gym Tennessee Is the personal training people? You have to call for collection and won't listen to you when you need you try to say that even the trainers told you that the people been scanned by them and that a 12 year agreement is always the fact, but they won't tell you that when you're singing the papers they say. That you get a 3 day period but never heard anything about it. This place is a total scam. They don't listen they don't want to talk about anything just call you a liar and move on.Review from Emmitt L
5 stars06/25/2024
I WANNA THANK YOU FOR HELPING ME CLEAR UP A MISUNDERSTANDING AND CONDUCTING GOOD BUSINESS ??????Gold's Gym Response
06/25/2024
I appreciate your patience in dealing with this matter, I hope your experience going forward will be positive. Wishing you the best of luck in accomplishing your health and wellness goals. Please feel free to reach out to me in the future (******************* should you have any questions or concerns. Thank you for being apart of our Gold's Gym family!Review from Bryan D
1 star05/29/2024
You can get in but you can’t get out. The Clarksville location only allows cancellations between 9am-7pm Monday-Fridays. It also has to be done in person at the gym. Sign up is super and convenience, it can even be done online! This place is a joke.Gold's Gym Response
05/30/2024
The only active account within the system matching this email address is for a profile under '******* *******. Cancellations can be processed in-club, via email, or via certified mail. *** ****** received email correspondence from the Collections Manager on 12.18.2023 at 10:06am informing him that he can proceed with cancellation either via email or phone (with the Collections Manager) as there was a past due balance at that time. *** ****** did not respond to this email nor did he take action to close the profile using electronic correspondence as it was offered to him. There is no option for me to upload the email thread, although I have the file ready if needed.Review from Elaine T
1 star04/05/2024
For months, this gym has been overcharging me. It’s been debited my account more than once a month so other words, I’ve been paying them and didn’t even know it.Gold's Gym Response
04/10/2024
Hi ******, all memberships bill on a biweekly basis. Biweekly means every two weeks, more specifically for our draft cycle this means every other Friday. There have been no errors in the billing of your membership and the frequency of your payments has been the same since you joined. Gold's Gym TN (locally owned and operated franchise) purchased the location you enrolled with in October of 2019. Your membership rates and bill frequency were transferred over during the acquisition and no changes were made to your account. I can see within our system that your draft has cleared on a biweekly basis since October of 2019, and from 2015-2019 under previous ownership. I see that you were assisting in cancelling your account on 04.05.2024, and were offered a discount at the time. In lieu of collecting the required 30-day notice (one month of dues) you were only charged a single biweekly draft. No further invoices will post to your account as the profile is no longer active. Thank youReview from Hector
1 star08/31/2023
GOLD'S GYM IN SMYRNA TENNESSEE DON'T CARE ABOUT COSTUMER AT ALL THE FRONT DESK PERSON THE HELP ME WITH MY ACCOUNTS DIDN'T KNOW HOW PAYMENTS WORK, GAVE ME THE WRONG INFORMATION SAYING I WS GOING TO PAY TWICE PER MONTH NOW I AM BEING CHANGE UP TO 5 TIMES PER MONTHSReview from Yanfei G
1 star07/31/2023
We signed up for 1 year gym membership for my son Morgan from 6-19-2022 to 6-19-2023. I have a copy of the agreement that we signed up last year. It clearly shows the membership ends on 16/19/2023. We were also told by the young lady who did the paperwork for us that the membership would NOT be automatically renewed after 1 year. However, we are charged multiple times after 6/19/2023. We have contacted the Gym manager Nil, but he refused to refund us. He said we had to give a 30 days ahead written notice to cancel membership (which is totally different then what the sale`s lady said). So frustrated. I request a refund of $46.99 Transaction amount: $11+$11+$11+$16.99 Transaction date:07/21/2023 and 07/07/2023 and 06/23/2023 and 06/20/2023Review from John T
1 star01/13/2022
The Smyrna location of this gym is the most poorly maintained gym I have ever seen in the 21 years that I've lifted weights. My finger was crushed because of an incident with an adjustable bench where it was so old and rickety that it disengaged and drop me from an incline position to a flat position crushing my finger like a grape almost amputating the tip. I sustained nerve damage and chipped bone. I wanted to sue gold's gym but unfortunately the extent of my injuries was not severe enough to be worth the time of personal injury lawyers. It caused me to be out of work for months and a very significant amount of pain. I'm a massage therapist so having nerve damage to my finger is not good for my line of work. I have picture evidence from both my injury and the poor state of the gym and I also have witnesses who watched it happen and have had similar experiences. I also have a large amount of reviews over the last 3 years proving that this gym is not being maintained to franchise standards. One particularly damning review has photos from over a year ago that prove that nothing has been done. The person who is the franchise owner of this gym should be removed and fined. As of right now I haven't blasted any of this information out there on social media but given that no lawyers see enough damages to be worth their time my next course of action will be revealing all this information to the public. This location is a blight on the gold's franchise name.
Customer Review Rating
1.57/5stars
Average of 7 Customer Reviews
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