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ComplaintsforJoe's Elegant Floors
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had our bathroom remodeled in 2020 and apparently something wasn't done correctly and we had a leak from inside the wall that was not noticeable to us, inside the walk in shower. We noticed that our floors were getting weak but we thought it was the flooring used. We asked him to come look at it but was ignored We found out from our insurance that it was a leak and all needed to be torn out. We have texted, called, left voice mails, all which were ignored I asked him to do demolition or pay for demolition and no reply. We have to pay for the same renovation from 2020 because insurance will not cover it. We got 4 estimates and they all said the job was not done correctly or it wouldn't have the leak. When it was torn out it was on the way to our laundry room and the other bathroom but thank God it didn't make it to those rooms! I thought he did a good job when he finished, I also thought he would stand behind his work regardless of the time frame. We didn't have any leaks or rotten wood when he took the tub out and replaced with the walk in shower. I don't think waterproofing was used. We are very disappointed customers, having to pay more money for the same renovation we just had.Customer response
01/17/2023
There is no warrants with this complaint. I don't have any contracts or warranties etc to attach.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.