ComplaintsforFarm Bureau Insurance
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Complaint Details
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Initial Complaint
12/27/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been a Farm Bureau member for over 9 years. I made a claim in 2020 and had nothing but trouble from my adjuster on this claim. I felt like the person handling my claim did not have my best interest in mind and more of the contractors. They told me they had nothing to do with them and could not be a go between yet every issue I had the adjuster was going behind my back and dealing with my contractor that he recommended by the way. He even went behind my back and canceled a check written to both of us and rewrote it to just the contractor. I kept meticulous records and can prove all of this. I then inquired about another claim in 2021 but never made it, I even asked if it would go against me and they said no. I just received a letter informing my that they are canceling my homeowners for excessive claims! Farm Bureau put that inquiry down as a second claim with a $0 dollar payout! So I pay years of insurance premiums only to be canceled for using them 1 time. This is not fair and I feel it needs to be reevaluated and coverage needs to be reinstated or the 2nd claim history needs to be removed because I never made a claim just an inquiry. I am using this option before reaching out to the Insurance Commissioners Office and The Attorney Generals office in hopes of getting this resolved.Business response
01/13/2022
Business Response /* (1000, 5, 2022/01/13) */ Contact Name and Title: ******************** Contact Phone: ********** Contact Email: ********************* We have discussed this situation with our claims manager and we our underwriting staff. We agree to reinstate the insurance policy with no lapse in coverage. Consumer Response /* (2000, 7, 2022/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Adam ****** personally reached out and handled the matter very professionally and to our satisfaction.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.