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ComplaintsforAll Around Mows & Maintenance
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I hired *************, owner of company to level my back yard for fence placement. On 8/12/22 I paid $*** in cash which was the deposit for job and to sign a contract have clean dirt delivered to my home and $*** balance after job was completed. The dirt was dumped 8/19/22 when we was not home and the dirt we received was not what we paid for. It was not cleaned it had big rocks and branches in it. He was supposed to do job next day 8/20/22. But never came, stop answering calls and text. My husband finally got him on phone and he claims after we paid him I emailed him and stated I was going with a different company. My husband told him that I never sent him an email and we still wanted the job completed. Especially after we had given him money. But he has not came back to complete job. I tried calling him back and texting him and he will not respond. We have called from different phone and he will hang up when he knows it's me calling. Now there is a big pile of clay dirt in my back yard that can't be used.Business response
08/31/2022
Business Response /* (1000, 5, 2022/08/25) */ To whom it may concern. ********** used Home Services website looking for a contractor to level her back yard, I responded and met with ********** she agreed to the price and would need 18 yards of dirt. I explained to ********** that the dirt would be required to be paid for up front and she did. I had 18 yards of clean dirt at a price of $52 per yard she received 18 yards of clean dirt ( I have attached photos of the dirt with no rock or other debris. ********** has the dirt on her property. ********** then reached out to the home service website again looking for anothe contractor to do the work, this usually happens when the client is looking for a cheaper contractor. I did speaks with her husband and he said he didn't know what his wife had done and was clueless to her actions and would need to speak with her. ********** has the dirt that she bought for $780 that was the price of the clean dirt that's what the $780 covered it was not a deposit for any other work. ********** went seeking another contractor once the dirt was delivered to her home . ********** received the clean dirt and can't be returned for any refund as she owns the dirt that is in her property now. Thank you for your time. *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.