Business ProfileforMattress Gallery Direct, LLC

Purchased Sealy King size mattress and box springs in Oct 2020. Under the Mattress Gallery Direct 30 day satisfaction guarantee I exchanged the mattress for a more expensive one in Nov 2020 due to the first one being extremely hard. Both mattresses have a 10 yr warranty. Spent just under $1,900 (total) for the second set which we kept. A little over 2 years in, the mattress has sags or indentations that meet the manufacturers stated 1.5 inch metric. Contacted Mattress Gallery Direct and they sent me a warranty claim to complete and file. I had all of the receipts and proof of purchase but when I filed the warranty claim they informed me that because I could not provide a copy of the "law tag" (the one that says not to be removed EXCEPT BY THE CONSUMER) they would not honor the warranty. I asked ***** where it said you had to retain the law tag in the Sealy warranty - she didn't know. (It does have a bolded statement at the bottom of the warranty to retain a copy of the warranty and a copy of proof of purchase which I did) I asked her why the bolded Mattress Gallery Direct warranty policy printed on my original receipt did not reference this requirement - she didn't know. She did tell me that the tag said not to remove the tag - I referred her to the inconvenient fact that these tags universally have the "except by consumer" exception printed on them - she was unaware. She proceeded to point out the obvious, that the warranty packet requires the law tag. I responded that although that was interesting, it would have been much more relevant if that had been provided in writing at the time of purchase. I am simply requesting that Mattress Gallery Direct honor the warranty they sold me. I would always prefer to resolve these type of problems with the retailer as opposed to resorting to negative reviews online and in social media.