ComplaintsforFaithful Movers
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Complaint Details
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Initial Complaint
12/23/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 8, 2021, I contracted with Faithful Movers to move my belongings on December 4, 2021. I paid a deposit of $343.75. I confirmed my contract the week of the move and was informed that the movers would arrive between 9 and 10 a.m. on the 4th. At 4:00 p.m. December 3, I received an email from ******* ******** of Faithful Movers informing me she had closed the company and had to cancel my reservation, and that she would refund my deposit. I never received a refund, and my attempts to reach Faithful Movers have not been answered.Business response
01/06/2022
Business Response /* (1000, 5, 2021/12/30) */ We had to cancel her move due to lack of workers. As far as her refund, she paid her deposit with a POS we no longer use. I processed her refund, and ******* told me it could take up to 21 days for it to be in her account. She emailed me asking for the status of her refund within a few days of her move. I contacted ******* to try to get a real date for her and they were very vague. A few more days past and the money still hasn't been pulled from my account, I contacted them again and asked are you going to refund this customer. By now, I think they may not because we no longer use ******* to process our invoices. They still don't have clear answers. I waited a couple more days and the money hasn't been pulled from my account, I was hesitant because I didn't want her to be refunded twice if I opted to send her a check or refund her by some other means. I'm still within the 21 day window. Finally, I emailed her and stated: I understand you have yet to receive your refund. ******* has yet to pull it from our account. I haven't gotten a clear answer, but it doesn't appear they're going to process the refund (I'm guessing because we don't use them for our POS any longer). Our options are 1. Wait for them to refund it. 2. I'll send you a cashiers check to an address you provide. 3. You can dispute the charge with your credit card company. 4. I can *****, ****** or ******* the refund to an account of your choice. Please let me know how you'd like to proceed. She replied that she wanted her refund via ***** and I sent it. Consumer Response /* (2000, 7, 2022/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.