ComplaintsforHonda of Murfreesboro

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 23 Civic Sport. The car has a known issue with the power steering system that makes it pull to the left or right at random and causes the steering wheel to stick in one place or be hard to turn. Brought the car in on appt 2 hours away from where I live to be looked at and was told they only had 3 techs that day. I asked if there was a possibility of me getting a loaner because I feel unsafe driving the vehicle until the repair is made. Instead I was told I can rent a car at the cost of $50 a day on top of the $600 payment I make on the car a month. This is rediculous seeing as how the vehicle is still under warranty and the issue is a recall and known manufacturer defect!! Honda used to stand behind their vehicles. This is my familys only vehicle and there has been no word on when it will be repaired at 25K miles!!

  Business response

  11/27/2023

  Spoke with ******* today. We are going to be picking his vehicle up and providing a loaner car while we are getting the vehicle's issue resolved. Will update once work is complete. 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited Honda of Murfreesboro on 8/12 to view a 2007 LS460. Test drove the car and had some concerns, so instead of completing the purchase that day I paid a deposit to hold with the agreement theyd need a few days to run through their standard checks since they had just gotten it and didnt have time to check yet and wanted to make sure the car was in good shape. No returned calls for 3 days, get a call back *** 8/15 saying they had checked everything out and were waiting on an *** filter from Lexus to change the oil. Completed the purchase at the *** on Wed 8/16. Off the lot, rotors and brakes have same vibration when stopping as test drive. Day time running lamp out.8/19- car completely dead. Was finally able to move around the battery cables and start with a jump. In the process discover cables are badly corroded, sparking, and very old. If you run a standard check under the hood (worth mentioning the hood is broken and wont stay up) how do you miss that? It now starts about half the time with manipulation to the cables. 8/22- driving on interstate and car completely shuts down. Almost caused accident when the steering locked up at highway speeds. Shortly afterward my VSC and engine light come on, flash wildly, turn off. 8/23 - convey all to salesperson, get one sentence in response saying sorry its as is, nothing they can do8/26 - exiting interstate, vsc and engine light come on turning off traction on a curve, tires catch gravel and I almost slid off the exit. +8/26 - low oil light, discover car is almost two quarts low without any spots in my driveway or burning oil smell, but they just changed oil. Will confirm its the *** part they indicated waiting on with pics. Understood this was an as is purchase but when you hold for 3 days to check and the history clearly shows nothing was checked its just wrong. I bought the car here because I trusted their mechanics and their service on another vehicle including changing an entire engine.

  Business response

  09/08/2023

  The client and Honda of Murfreesboro have agreed to take the vehicle back and issue a full refund back to the client. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2023 Honda Accord was damaged by a small rock that went through the grill knocking a hole in my coolant system. It has been a month and yet there is no mention of any replacement parts, or ability to repair the vehicle. If not for my insurance Id have no way to get around. After contacting Honda Financial, and Honda Corporate, weve not been given any resolution to our issue; just being told that well call you when we hear something. This is completely unacceptable treatment after having my car damaged due to an obvious design flaw that allowed a rock to hit such a vital part of the vehicle. I want my car either repaired, or replaced immediately.

  Business response

  09/03/2023

  After speaking with the client, they have rental car coverage until Sept 8th through their insurance. Honda of Murfreesboro has contacted our rep with Honda about providing a rental for the client after their insurance's coverage for a rental is expired. Honda of Murfreesboro understands the frustration that the ********* are experiencing while waiting for the damaged part from Honda. Since it is on backorder, we have updated the order to place it on critical back order so that Honda knows that we have a client that needs the part ASAP. Although supply chains have gotten better, we are still experiencing parts shortages in some instances like this. We will continue to update the ********* regarding the repair needed, and we will not allow the ********* to go without a vehicle after their insurance company's coverage for the rental expires. I have exchanged contact information with the client, and will reach out again this week to provide an update. 

   

  *************************

  General Manager 

  Honda of Murfreesboro

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issue purchased used ******** for 15 year old daughter. Waited to drive vehicle until permanent plate came in took almost 5 weeks. Contacted Hondavto advised of noise I was under the impression that the vehicle had been serviced and was ready to go. Spoke with used car salesman and he advised that the part needed to fix the vehicle needed to be ordered and that they would fix it and I dropped off the vehicle. I got a call the next business day stating the part was like ****** and the labor would be *******. I was livid not only did my child not have the opportunity to use the car now they wanted me to foot the bill for the repairs I would not have brought it in if they haven't said that it would be covered. Later I was advised that it's a used car. Ok that doesn't mean it should have issues 1 month after purchase especially if it was not driven. I feel like they knew something was wrong. I'm not asking ro return the vehicle however they should fix the vehicle and not charge me to do it.

  Business response

  04/12/2023

  Left voicemail again this morning. Will update once I speak with client. 

   

  Thanks

  Business response

  04/24/2023

  We came to an agreement and vehicle was repaired and delivered back to the client Saturday 4-22-23. If there are any other issues regarding this, please let me know. 

   

   

  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Honda Accord from this dealership Oct. 6. The vehicle had alignment issues, which the dealership offered to fix an hour an a half away from my house. After going back and forth, they eventually paid for it at a location that was close to me. There shouldnt have been an alignment issue with a new car to begin with. Fast forward, I am trying to use the warranty that was sold to me by this dealership, and the third party warranty has told me they havent received payment from the dealership so I cant use my warranty. I was not told that there was a wait period nor is that in the contract I received. *** tried to call the business/finance manager who sold this warranty to me yet no response. It seems like communication is nonexistent after the car is sold, regardless of the issues you have.

  Business response

  02/17/2023

  I reached out to *********************** and left several messages today for her. Also texted her as well. I am almost certain that this issue has been resolved. She purchased a vehicle and the wheel got damaged almost immediately. She purchased a warranty on her wheels and since the purchase was just made, the warranty company didn't have the warranty contract on file yet, nor was a payment made by us yet. All of that has since been resolved. I am awaiting to her back from the client to verify that everything was taking care of and to apologize for the inconvenience. My direct cell number is ************ if I can be of any further assistance in this matter. Have a great day.  

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