ComplaintsforMoe's Southwest Grill
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a delivery meal for my family - nachos and a taco kit (usually the kit comes in a massive box). I received a bag of nachos and a few bowls of protein - all items that make it a taco kit were left out. The response from the restaurant was unexpectedly blas and blame placed on me for not ordering correctly. The person I spoke with said it seemed like an odd order but decided not to call me and send it out any way. No offer to replace the item. After back and forth, I was told a refund would be issued. A week later and no refund or traction. Only a terse email in a vain attempt to make me feel two inches tall when I emailed for follow up.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.