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Find a Location

NASBA has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • NASBA

      150 4th Ave N Ste 700 Nashville, TN 37219-2496

    • NASBA

      PO Box 440561 Nashville, TN 37244

    • NASBA

      150 Fourth Ave. North Suite 800 Nashville, TN 37219

    Business ProfileforNASBA

    Association Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    73 complaints closed in last 3 years

    64 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    According to information supplied by the company, it provides professional and occupational certification and licensure examination development and administration for state and federal agencies and national associations.

    Business Details

    This is a multi-location business.

    Find a Location

    NASBA has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • NASBA

        150 4th Ave N Ste 700 Nashville, TN 37219-2496

      • NASBA

        PO Box 440561 Nashville, TN 37244

      • NASBA

        150 Fourth Ave. North Suite 800 Nashville, TN 37219

      Location of This Business
      150 4th Ave N Ste 700, Nashville, TN 37219-2496
      BBB File Opened:
      1/17/2001
      Years in Business:
      116
      Business Started:
      1/1/1908
      Business Started Locally:
      1/1/1997
      Business Incorporated:
      8/9/1994
      Type of Entity:
      Corporation
      Alternate Business Name
      • National Association Of State Boards of Accountancy, Inc.
      • CPA Examination Services
      Business Management
      • Ms. Lisa Dampf, Director of Human Resources
      Contact Information

      Principal

      • Mr. Ken Bishop, President/CEO

      Customer Contact

      • Ms. Lisa Dampf, Director of Human Resources
      • Mr. Ken Bishop, President/CEO
      • Ms. Colleen Conrad, Vice President/COO
      Additional Contact Information

      Fax Numbers

      • (615) 880-4290
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      73 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I am applying for Colorado State for my CPA licence to NASBA and NASBA has sent an email saying documents have been received and there is deficiency in application and that an email listing out deficiency will be sent within 24 hours of the email (indicating there is some deficiency in application). This email was received on 25th April 2024. However today is 4th May 2024 and I have not received their email letting me know what is the deficiency so that I can take steps to resolve it asap. Here time is of essence since I have specified period to resolve the deficiency or else the application money I paid gets forfeited and I have to reapply. I called them several times throughout this waiting period and no one knows what is going on and are unable to tell when the issue will get resolved. I have no idea whom to contact and what to do next rather than just keeping waiting for their email.I. have also asked them on email to share the update on my application but they are not responding. Need urgent help on this please . I ma sorry to escalate it but I really help.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Feng L

      1 star

      04/06/2024

      I submitted a request to conduct an International Credential Evaluation for the CPA Examination for $225 on November 17, 2023. Additionally, I was asked to pay $200 for an Additional Education Evaluation service by NASBA to obtain permission to access my academic transcripts from my university. However, on December 1, 2023, Hannah K***, an International Education Verification Specialist, emailed me, stating that my university declined to provide the academic transcripts to the third party. Consequently, I requested a refund of $200 for the uncompleted additional service. On January 21, I received the score evaluation report; however, some units were incorrect. Therefore, I sent a request for a re-evaluation and attached all the unit outlines for them to make the necessary amendments. Despite my attempts to contact NASBA for over two months, I have yet to receive any response from them.

      Local BBB

      BBB of Middle Tennessee

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