Business Profile
Auto Insurance
The General InsuranceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for The General Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.78/5 stars
Average of 240 Customer Reviews
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Review fromGloria S
Date: 04/08/2025
1 starGloria S
Date: 04/08/2025
The worst insurance company ever doesn't want to pay for their clients damaging other people's cars. They just want your money and don't want to pay out. Be careful with them; they just might leave you paying out of pocket while you've been paying them monthly to cover you. Didn't want to leave the one star, but didn't have another choice.The General Insurance
Date: 04/09/2025
****** ******, We regret you are dissatisfied with the service you received from our Company. Unfortunately, we are unable to determine your claim number to review your claim due to the lack of information provided in your review. If you would like to respond with a valid Permanent General Assurance Corporation claim number, we will be happy to address your concerns. Please also feel free to contact our claims department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review fromMatt G
Date: 03/31/2025
1 starMatt G
Date: 03/31/2025
Would be nice not to have to climb into my car over the passenger seat is the other insurance company going to pay out or am I just out of luck and have to pay myself because I don't have time to chase down the money right now that's what I pay y'all for I'm having surgery in a few days so hopefully when I recover from that then i can worry about my car because I guess I am on my own I'll be contacting your supervisor you shouldn't be an agent I realize this isn't a serious job for you but I'll make sure you can't get another job as an agent I will handle this with supervisors managers and my lawyers I payed over 3k for insurance through y'all and I have gotten the run around every time I contact y'all I had to contact a supervisor just to be able to get a hold of my agent buyer beware don't ever go through this company unless you have no other choice if that's the case I would recommend getting a free quote and then put that money under your mattress I figure a review might hopefully be seen by someone that is in charge at that company and force them off their *** before they loose that cushy job and can maybe get this settled and hopefully get it done soon because I really don't want to deal with a lawsuit on top of my surgery I can't believe this company is allowed to operate they need to have a class action lawsuit against them they are a scam and they won’t help I will be contacting legal representationThe General Insurance
Date: 04/03/2025
Dear ******* ***** Thank you for your feedback regarding your claim experience with The General. It appears that a manager has spoken with you regarding your concerns. Should you have any additional concerns, please contact the adjuster or manager at your earliest convenience. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 2636 Elm Hill Pike, Suite 100, Nashville, TN 37214 * Permanent General Assurance Corporation * Permanent General Assurance Corporation of Ohio * The General Automobile Insurance Company, Inc. * The General Automobile Insurance Services of Texas, Inc. servicing policies for Old American County Mutual Fire Insurance Company * The General Automobile Insurance Services of Georgia, Inc * Homesite of GeorgiaReview fromAmanda M
Date: 03/29/2025
1 starAmanda M
Date: 03/29/2025
I was reluctant to come back to the general because I had an issue in the beginning which should have taught me my lesson. I am now in a bad faith situation as well as negligence. My claim has now gone two weeks without my rep doing her job. She's trying to say that she doesn't have direct communication when she's been texting me on my telephone number and my email is on my policy as well. DO NOT GET THEIR SERVICE!!! RUN!!! SENTRY INSURANCE JUST BOUGHT THEM OUT AS WELL! PETE M********* IS HAVING A LAWSUIT COMING SOON BECAUSE OF THEM!The General Insurance
Date: 04/02/2025
Dear ****** ******: Thank you for your feedback regarding your claim experience with The General. It appears that an adjuster has spoken with you regarding your claim. Should you have any additional concerns, please contact the adjuster or manager at your earliest convenience. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 2636 Elm Hill Pike, Suite 100, Nashville, TN 37214 * Permanent General Assurance Corporation * Permanent General Assurance Corporation of Ohio * The General Automobile Insurance Company, Inc. * The General Automobile Insurance Services of Texas, Inc. servicing policies for Old American County Mutual Fire Insurance Company * The General Automobile Insurance Services of Georgia, Inc * Homesite of GeorgiaReview fromErin G
Date: 03/24/2025
1 starErin G
Date: 03/24/2025
Trash insurance. Their client rear ended me and they are not paying for my repairs. They are having the body shop jump through ridiculous hoops and still refusing about $1000 worth of the cost of repairs. Absolute pain and unprofessional. In this economy no one has an extra $1000 to pay just because this company is ****** and the worst of the worstThe General Insurance
Date: 03/26/2025
Dear **** ******: Thank you for your feedback regarding your claim. It appears that The General received a supplement from your shop of choice on March 13, 2025, and is working to come to an agreed price for the repairs. The General never advised the shop we would not allow for any of their requested supplement items, but did request additional documentation and proofs to support their supplement. Additional information regarding the finalized supplement is forthcoming. Should you have any additional concerns, please contact the adjuster or manager at your earliest convenience. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 2636 Elm Hill Pike, Suite 100, Nashville, TN 37214 * Permanent General Assurance Corporation * Permanent General Assurance Corporation of Ohio * The General Automobile Insurance Company, Inc. * The General Automobile Insurance Services of Texas, Inc. servicing policies for Old American County Mutual Fire Insurance Company * The General Automobile Insurance Services of Georgia, Inc * Homesite of GeorgiaReview fromPryce M
Date: 03/20/2025
1 starPryce M
Date: 03/20/2025
I was in a hit and run accident on 9/12/24, less than $3000 to pay my car off. Non driver hit me no insurance. I filed a police report. I went on vacation for a month out of the country came back. I HAVE BEEN DRIVING ALL THIS TIME, got internal repairs the car is a ***** Trex 2016. I got a new windshield less than a month ago. The car is drivable and fixable to me. I dropped my car off at ******* ********* ** **** ***** ** ********* ** ***** *****. RECOMMENDED by the general on 2/26/25 for an estimate, by 3/5/25 I got a call while I was at work that my car was totaled and I need to come clean out the vehicle and file my total loss claim to get a check for a new car and to pay the lienholder. They estimated the whole car to be fixed $5000 not just the front bumper where the car was hit. I was furious I went and got my car back and never signed for the final decision. Now the General is not trying to let me get a second estimate and salvage the title of my car and total it to resale it to someone else. This is insurance fraud.The General Insurance
Date: 03/25/2025
Dear ***** *****: Thank you for your feedback regarding your claim. It appears that a manager has spoken with you regarding the damages to your vehicle and your total loss offer. The estimate for damages to your vehicle was based on the necessary repairs to return your vehicle to its pre-loss condition. We will review your concerns and determine if any additional action is needed. Should you have any additional concerns, please contact the adjuster or manager at your earliest convenience. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 2636 Elm Hill Pike, Suite 100, Nashville, TN 37214 * Permanent General Assurance Corporation * Permanent General Assurance Corporation of Ohio * The General Automobile Insurance Company, Inc. * The General Automobile Insurance Services of Texas, Inc. servicing policies for Old American County Mutual Fire Insurance Company * The General Automobile Insurance Services of Georgia, Inc * Homesite of GeorgiaReview fromBarbara G
Date: 03/16/2025
5 starsBarbara G
Date: 03/16/2025
They are affordable and dependable. I am extremely happy by switching auto insurance to the General.The General Insurance
Date: 03/18/2025
Dear Barbara G*****, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review fromDavid O
Date: 03/12/2025
5 starsDavid O
Date: 03/12/2025
I think you doing good no complaints helped me lower my ratesThe General Insurance
Date: 03/14/2025
Dear ***** ******, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review fromAshley J
Date: 03/10/2025
1 starAshley J
Date: 03/10/2025
Please whatever you do…do NOT get insurance with this company. I have been out of a car for almost a month. The car was supposed to be picked up and is STILL on the tow yard. I am paying out of pocket for my rental. They don’t try to do anything to help you. They just keep giving you the same nonchalant response. I have never seen anything like this. But you get what you pay for….. will be taking my business elsewhere and have told everyone I come in contact not to get insurance with The General.The General Insurance
Date: 03/12/2025
Dear ****** *******: Thank you for contacting The General regarding your claim. It appears that the Senior Manager contacted you to discuss your concerns regarding the rental portion of your claim. Should you have any additional concerns, please contact the adjuster or manager at your earliest convenience. Kind regards, Claims Customer Concerns Response Team Claims Business Compliance 6000 American Parkway | Madison, WI 53783 | view map The General InsuranceReview fromJames M
Date: 02/23/2025
5 starsJames M
Date: 02/23/2025
Easy app to use! Always friendly, helpful, and knowlegable customer support! All around unbeatable!The General Insurance
Date: 02/25/2025
Dear ***** ******, We have received your BBB Customer Review and want to thank you for taking the time out to share your experience with us. The General strives to provide excellent service to all our customers and is pleased to hear we have met your expectations. If you should need further assistance with your policy please feel free to reach out to our Customer Service Department at the number provided below. Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466Review fromRobert W
Date: 02/14/2025
1 starRobert W
Date: 02/14/2025
Terrible Experience-Refusing to Pay for Legitimate Claim I had an awful experience with The General Insurance 2636 Elm Hill Pike Suite 510 Nashville, TN 37230 I was involved in an accident where their insured driver was at fault, yet they are doing everything possible to avoid paying my claim. Instead of providing the coverage they promise, they've delayed the process, ignored evidence, and given me the runaround. Their customer service is unhelpful, and every time I call, I get a different answer. It feels like they care more about avoiding payouts than actually helping people. If you're looking for a reliable insurance company, I'd strongly recommend going elsewhere-this company does NOT stand by its policyholders or those affected by their negligence.The General Insurance
Date: 02/17/2025
Dear ****** ***, The General apologizes for any frustration you experienced during the handling of your claim. It is the Company's goal to provide excellent customer service and regrettably these expectations were not met. After searching our claims database, we were unable to locate your claim with the information provided in your review. If you are able to provide a claim or policy number, we will be happy to review and address your concerns. Please feel free to reach out to the adjuster or manager as well to discuss your claim. Thank you, Claims Customer Concerns Response Team Claims Business Compliance 6000 American Parkway | Madison, WI 53783 The General Insurance ,
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