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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I drove my 2000 chevy cavalier up for diagnostic testing to see why coolant was leaking on 10/13/2021. I spoke to the receptionist on the phone and in person about cost before I drove the car up there. I was told i would immediately be notified if the repairs were over 350$. I get a call several days later saying they fixed the leak for 385$ but the car was no longer drive able as the head gasket was blown and additional repairs would cost over 2000$. With towing costs that has left me unable to get my car even without additional repairs. I want my car back and my things out of my car! This is not a good business, they have misdiagnosed SEVERAL of my cars over the years. Thought they could handle a small repair but they just want money. They are definitely taking advantage of people.Business response
11/10/2021
Business Response /* (1000, 5, 2021/11/03) */ Mrs. ****, we have tried to reach out to you several times regarding this matter. We received your vehicle 10/05/2021, upon inspection the vehicle had a very large crack in the radiator. Due to the cracked radiator we were unable to preform a block test to see if the vehicle had a blown head until the radiator was replaced. Once we replaced the radiator and were able to preform a proper block test (on 10/6/21), I immediately called you with the results. We definitely never want someone to feel unhappy with the service or pricing received. When you and I spoke about the estimate I did tell you I would try my hardest to keep it under $350 before tax for you. Before tax your estimate for the radiator is still $348.43. When I spoke with you on 10/06, I explained all of the results and options. At that time you informed me you were going to pay for the repairs thus far and have the vehicle looked at else where. We recommended having the vehicle towed to prevent further damage not due to it being inoperable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.