Business ProfileforThe Little Clinic Of Tennessee, LLC

1/9/24 Refused to see me so I went home took a Covid test and showed positive within 3 minutes. I'm a high risk Covid patient as 1 I have asthma and 2 I vape. They were rude and snarky. The girl at the desk with the dark hair is always rude and constantly sits on a high horse like she's better than patients. I've never cared to learn her name due to the amount of respect she has given me but something really needs to be done about her attitude. I also had this appointment set since like 5:00 am so I drove 20 minutes at 4:00pm for them to then tell me they couldn't see me. the doctor came out and started yelling at me when I was rightfully upset, mind you I wasn't yelling at this point I was completely calm. Yes I raised my voice slightly but I felt horrible and she was being rude. I'm naturally a blunt person but I'm only blunt when pushed to a certain point. I'll hold in my thoughts about someone and take the disrespect only to a certain extent. Everytime I've seen this receptionist she has been rude and it's not just me she's rude to everyone Ive seen interact with her. I made the attempt to compromise, but I wasn't going to continue fighting it. I let that front desk lady know how I truly felt about her that day. I'm a give what I get kinda person and had never once been disrespectful to her up until this point. I hit my breaking point. This receptionist and doctor need to find a new field of work if this is how they care for patients. 1) Rude 2) Unprofessional 3) could care less about your health DO NOT GO HERE!!! The only good people there are doctors, the guy and the sweetest middle eastern lady . Everyone else is snarky rude and unprofessional. Only request I have is an apology from both the doctor and the receptionist and I will return the favor even though it was fully deserved in my opinion. I will admit it was childish for yelling because it was. We’re adults, we should do better than this.

The Little Clinic “TLC” is committed to providing the most convenient and accessible non-emergency health and wellness care for the whole family while creating a superior customer experience. In this situation, it appears the complainant did not have such an experience and we truly apologize for this experience. TLC provides several venues for individuals to express questions or concerns regarding our services. The complaint registered through the BBB, which was the first notice TLC received of this issue. If the patient would like to have further communication on this matter, we kindly request a follow up at 1-888-852-2567 so we can connect complainant with appropriate Director to talk to regarding this situation.