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ComplaintsforLavo Lounge LLC
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Complaint Details
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Initial Complaint
07/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They charge you for items never received. Amex is refunding me but others should be aware that this business is fraudulentBusiness response
08/08/2022
Business Response /* (1000, 8, 2022/08/01) */ There has never been anytime a customer will come to Lavo and they will be charged for items not received. We are a bar/restaurant/nightclub and we sell and serve customers what they ordered, we do not ship out items, which means you pay for what you drink or eat inside Lavo. Most times, customers may be under the influence of alcohol to remember placing order from one of our 34 employees. There is no way an employee will charge a customer for food or drink and not serve them their ordered food or drink when the money is not going to the employee's pocket. In respect to ************** complaint, this is the 1st time this complain will be brought to our attention. This can be investigated if we know the date and time of the transaction with the last 4 of the credit card so we can pull the record to know which employee took this order. We will equally be able to provide receipt of the transaction and possibly any pull the video if it is recent. The receipt will show if there was an order placed, and signature on the receipt will show if the order was authorized or not. In fact, video evidence will show if the customer was given the food or drink ordered. Please note we have receipt of transactions kept for 2 to 3 months. Thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.