Business ProfileforInovalon

I am filing a complaint against Inovalon ************* due to ongoing issues with erroneous billing and a lack of response from both their ****************************** and Customer Success team. Services with ********************** were formally terminated on November 27, 2023, in writing, directed specifically to team members ******************************* and *************************. On November 28, 2023, I received email from Inovalon ****************************************** that services was terminated. Despite this, billing continued, leading to further communication with the ****************************** on December 18, 2023, stating that the services had been immediately terminated and had never been rendered. On February 15, 2024, I received an email from ********************************** stating: Please disregard any notifications you received regarding past due invoices. We will work to get the two invoices on the account cleared off with customer success.Despite multiple communications and evidence provided of the service termination, Inovalon persisted in sending invoices. On May 21, 2024, *********************, Manager of AR/Collections at Inovalon, emailed me regarding an outstanding invoice balance of $2,577.28. I promptly provided ****************** with proof of the termination confirmation from Inovalon, to which he apologized and promised to resolve the issue. However, the resolution was not forthcoming. On June 17, 2024, I received email demanding payment, with a warning of further escalation if not settled. This series of interactions reflects poorly on Inovalons internal communications and shady business practices. As a small business, we relied on the contractual agreement being honored, which it was not. Hospice Care 4 U doesn't owe this money as the contract with Inovalon was terminated and the services were never provided.This situation has caused significant stress and financial strain on our business. We seek immediate intervention to resolve this matter and hold Inovalon accountable for their actions.