22 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kimberly G
1 star06/18/2024
Worst clearing house ever! Do not use. Whenever we called to see where our payment was, they would literally hang up, transfer us to another department or tell us to call the insurance company instead of helping us. We never saw payment the whole year we were with them. We paid for Nothing! When we asked to cancel, they kept charging us and did not cancel us. Now they keep hounding us for payment when we told them we cancelled. They are so unprofessional and absolutely horrible. I wouldn't even let my enemies sign up for them. Go with ANYONE else!Review from Cassandra W
1 star05/23/2024
Worst customer service I have ever dealt with. You can't talk to a live person. You fill out a "support ticket" with assigned with a severity-level - and they still don't respond, or even update you about the issues. It has been 3 weeks I have the same issue with reports not generating, and they do not even respond back. Our business cannot function like this. When they can't resolve an issue, they "Send their apologies" -- but that's not an answer, if they don't know how to resolve an issue, they should credit my account. During the 3 weeks of radio silence, they made sure to send their monthly bill and seek payment -- but they aren't providing any services or resolving our current issues. Time to go with a new clearinghouse.Review from Lisa M
1 star05/15/2024
Did the assessment December 29th. Still waiting on $100 gift card. They don't deserve any stars!Review from Erik S
1 star05/03/2024
Liars and scammers. Still waiting on $100 gift card that was promised several months ago, have called multiple times still keep getting the same stupid excuses. Don't waste your time with these clowns - I mostly blame my insurance co ****** **** for doing business with them in the first place.Review from Brandon W
1 star05/01/2024
Our office used Inovalon clearinghouse/claims services for many years. Since our contract would be expiring soon, we decided to switch to a less expensive service. Calls and emails went unanswered until we were beyond the 60 day notice required to cancel the contract. At first they renewed the contract for a full year. After we showed proof that we had been trying to cancel for several months, they offered a two month contract extension as a "good will" gesture. We did not accept this offer and contacted an attorney. After speaking with a supervisor and presenting our documentation, the contract was canceled on the original January date. Thankfully, we removed the credit card from the automated payment system because they continued to bill for the additional months and added finance charges. Three months, countless phone calls and emails later, they are still sending a bill for a $5.54 finance charge.Review from Christine C
1 star04/26/2024
I signed up with ******* and had no concerns. Since Inovalon has taken over I no longer have my claims processed. Without my concept they automatically renewed my contract without my knowledge, and now will not let me out of the contract. In addition the refuse to fix the errors to their account so that I can get the services that I'm paying forReview from Desiree J
1 star02/22/2024
Scam. They give you the run around to receive the 100$ gift card. Wish I had looked them up before giving them all my info! AVOID!!!!Review from Ellen L
1 star02/21/2024
My health insurance company used Inovalon (now known as "Complex Care Solutions") to do their annual wellness visits. I did one via zoom in June 2023. It is now Feb 2024 and I have not been sent the $100 gift card I was told I would receive within 90 days. They are shameless. No surprise there. I have no recourse but to wait, which is what they suggest I do.Review from Thomas H
1 star12/21/2023
Waiting on $100 ******* gift card from nurse visit on 6/19/23. So many calls and the same song and dance bull. So fed up with lies. Government needs to shut them down. I will never do that again with a worthless promise of card. So stupidity wrong. Please change 1 star to 0.Review from Naynaben P
1 star11/29/2023
This company is fraudulent. Claims it is associated with ****** and promises $100 **** gift cards for completing health surveys. When gift cards are not received they tell you we will escalate the matter and to give them another 30 days. After that they tell you the same thing. Do not waste your time taking surveys or calling them. My rating would be 0 if I had the option.
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