Customer ReviewsforTend Dental, Inc.

All my other dentists have covered 100% of my services (xray, cleanings, etc), yet somehow Tend has finagled their billing codes so that I owe money. Not only that but I just received a bill TWO YEARS after my service date. Absolutely insane and horrific business practices. I wish I could give zero stars - 1 is too many.

Hi there! I apologize you did not have a great experience with us. We would love the opportunity to turn this around for you. Please reach out to us at 212-686-3686 so we can further assist with this matter. 

I used Tend for orthodontic treatment -- to disastrous results.They sold me on their Breezy Braces system to straighten my teeth and correct some minor bite issues. I was put on a treatment plan with ********************* which lasted ~1.5 years.3 weeks after I had the Breezy Braces removed, my front left tooth started experiencing extreme pain and turned grey and discolored. I consulted a dentist outside of Tend and they informed me that my orthodontic treatment had resulted in a traumatic occlusion. My lower teeth were hitting my front tooth and the repeated force had caused my tooth to die.I needed a root canal, internal bleaching, and am facing an additional year of orthodontic treatment to correct the damage Tend did to my teeth.On top of that, when I requested a refund for the treatment, they took nearly a month to resolve in spite of my providing detailed documentation of the damages they caused (verified by three separate dental professionals). I have only been issued a partial refund to date and they are refusing to cover any of the additional costs that I incurred for the root canal.Tend is a perfect example of dentistry without accountability. Their dental professionals do not have to build up a client base and as a result, any mistakes they make can be swept under the rug.

Hi *****! I apologize you did not have a great orthodontic experience with us. We would love the opportunity to turn this around for you. Please reach out to us at ************ so we can further assist with this matter. 

This is not specific to the *** location -- this is towards Tend Dental as a whole. I lost my mouth guard (it's transparent, what I can I say?) and wanted a replacement. I orginally went to the *** location to make the guard, but went to the Rockefellar location as part of an emergency visit. My biggest complaint is how impossible it is to speak with the staff at a specific location--you have to call its service hotline to do anything. The Rockefellar staff said they did not have my original scan as it stays with the original provider. Fine, can you call the *** location to see if the scan is still there and if they can help me? No. Instead they tried to push me get a whole new scan at the ****************** with another dentist (who seemed fresh out of dental school), and when I declined, they had their Member Experience Specialist (***) call me. The *** would not contact the *** office--I had to schedule another appointment for a call-back. THAT IS A SCHEMY WAY TO TRY TO BILL ME AGAIN for a simple "Do you have my protected health information on hand?" The *** dentist called me back (at a different time than scheduled btw) and said he will have his office staff call me back. That was 9/7. By 9/19, still no call so I followed up by email. Then "*******" (a ***) wrote that indeed ******************** called me but they cannot reach out to my "other provider"--"you would need to provide that to us. We would need to take a new scan to send to the lab." First, ******** has the scan. Second, how the h*** do I provide anything to you when it's secured within YOUR system? Third, the *** at Tend are quite horrible to speak with at times--rude, incompentent/unwilling to help, dismissive. In essense, the Tend's *** are so out-of-touch with what's happening on the ground with the patients and providers. Customers have to hurdle through so much bureaucracy to get anything done. As a healthcare provider myself, this is unacceptable. You are barring me from my HPI.

Hi *****! I apologize you haven't had a great experience with us. We would love the opportunity to turn this around for you. Please reach out to us at ************ so we can further assist with this matter. 

They are lying to patients upfront about the cost of procedures. There are several reviews saying this all over the internet. If youd like details on my own personal experience, here you go: I was quoted incorrectly for a $4,000 procedure on Sept 4th 2021 and repeatedly told incorrect information from day 1 when I started my journey with Tend a year ago. Including a printed sheet with misleading information (several online reviews stating this is a common theme) about what is covered and what is not covered and highly incorrect quotes on what the procedure costs and what to expect back from my insurance company.The actual experience with Tend was a nightmare. The surgeon and dentists were great, but for a time sensitive multi-step procedure I was told I had to rescheduled in January with no attempt to reschedule me resulting in having to wait 4 additional months to finish a very time sensitive procedure resulting in my teeth shifting. Meaning the incompetence of the front desk staff literally impact my smile. It gets worse there was absolutely no post procedure instruction after an extraction and implant procedure resulting in my husband not knowing there were pain meds to pick up or that I was supposed to take them RIGHT AFTER the procedure. I explain that day as the worst pain I have ever experienced IN MY LIFE and only because of the negligence by their team not communicating any post op instruction about pain meds.Lastly. I STILL HAVE NOT RECEIVED ONE CENT BACK ON ANY OF THE PROCEDURES ON SEPT 4th 2021!?!? I hope this review protects someone else from being taken advantage of by this horrendous business.

Hi ******! Thank you for bringing these billing and clinical concerns to our attention. We apologize for this experience you've had and would love the opportunity to turn this around for you. Please reach out to us at ************ so we can further assist with this matter. 

This dental studio pushes procedures onto patients, and then performs the procedures incorrectly. The first time I went to ******** was for a routine cleaning. The dentist pointed out several cavities, and we scheduled some dates to have them filled. This dentist's incompetency led him to drill too far into one of my teeth, mis-apply a temporary onlay, and over-fill my tooth with composite. I had to go back twice to have the composite drilled down and the temporary onlay replaced by a different dentist. The different dentist replaced the onlay with a permanent composite, and to have that removed was incredibly painful. I had to see a third dentist to fix the shoddy work of the first two dentists, and she mis-cast an inlay in my tooth three times (meaning three separate visits, three separate numbings, extra drilling) before switching me to a partial crown. The crown would not have been necessary if these dentists hadn't drilled my tooth excessively. The crown cost me another visit and more discomfort. I canceled any remaning appointments I had with the studio, and three months later they charged me a "no-show" fee for something that I had canceled. This dental studio lacks professionalism, and I would advise anyone charmed by their internet ads to stay far away. The trade-off is 5 months of tooth pain, terrible service, and massive disrespect for their clientele.