Business ProfileforAsurion UBIF Franchise, LLC

I recently took a PlayStation five to the location located in ******** In **********, ****. That time I was told I should sign up for home plus Program. I was told that if you have electronics And it breaks that they will fix it no matter what. I signed up for the HomePlus program. I proceeded to drop off my PlayStation. They had my PlayStation for a very long time. I had to call several times just to get an answer. They told me to come up and they would explain everything to me which I did. They told me that the PlayStation was not fixable and was capable of doing the repairs. Another employee told me I should take it to ******* because there were more experienced. I did so. I also took a light ballast that had malfunctioned as well. They had these items for several weeks. Again, I had to call to try to figure out what was going on. When I finally got in touch with somebody, they told me my items had been repaired and was ready for pick up. Once I showed up to pick my items up, I was then told neither one of the items could be repaired. A little aggravating, but not the end of the world since I had the insurance. I was assured that I did not need the old PlayStation back because they would dispose of it because they did it a certain way that was supposed to be done. Once I got home about a week later, I tried to file an insurance claim on the PlayStation and was told that I needed pictures of the front and the back of the PlayStation, Ive called the Kenwood to try to get this . Ive been told that somebody will call me back because nobody there was able to send emails. I was finally told somebody was on their way to that location. They could take care of this issue and they would call me back in an hour. That never happened. *** called four different times and talked to four different people assured me that somebody would call me back and take care of this issue. That never happened. This is the most unprofessional business I have ever seen.