Customer ReviewsforAsurion UBIF Franchise, LLC

Charged me an insane amount just to change a battery, but ended up breaking my camera. Then accuses me of some other problems that were not there before I walked in the store. Mind you, this whole process took over 4 hours to replace and find out. Don't bother making an appointment either because it's still first come first serve. The new part took an entire month to come in and it still does not work. They couldn't even explain the issue to me. The lack of professionalism is astounding from a "****** certified" store. Waste of time and money.

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In May 2024 I call several uBreakFix stores (which is advertised ******* certified) to find out if they would put a new battery into a ******* smart watch. The uBreakiFix stores closest to where I live said they did not do it. I called the uBreakiFix store in ************* and they said they do and it would be about $50.00. The following week I went to the store in **********, and they informed me I needed to make an appointment and that it would be $50.00 plus tax and take two hours. I made the appointment for the next month on June 23, 2024, at 1:00.On June 23rd I went to the ********** store for my 1:00 appointment. I was told that they could not put the battery into the watch because they were backed up. They wanted me to leave the watch. They said Even if you make an appointment, it really is not an appointment. I explained to them that I lived 2 hours away and that I was told the battery would be put in the same day.I do not know if there is contract with ******* and uBreakifix, If so ******* need to partner up with a business that can handle the work load and not waste people time and gas.

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I first visited this location in August of 2023 for a ****** Pixel repair. The repair was covered by ****** as the phone was only a few months old. The repair was done in a timely manner. After some time we realized the front facing camera was not working so we brought the device back where they realized that when the screen was replaced there was a cover on the camera hole that was not removed. The employee removed that piece quickly and we had no issues. Fast forward to today I thought the phone in because the screen was not responsive again. After looking into it the tech said that since it was less than a year, it was covered and to come back in 30 minutes. After 40 minutes I returned and was told they didn't start the work because there was physical damage so it wasn't covered. I spoke to a manager who took the phone back again they came back up and said they were mistaken and it was covered and I could come back in 30 minutes. About 15 minutes later I received a call that it again will not be covered due to physical damage, I said I would return to speak with a manager. When speaking to the manager he said it now wasn't covered because the original repair was paid for by ****** and it wasn't "their screen" so it wasn't covered. Not only did I have to come 3 times, 2 of which were this afternoon, for services done at this location I am still unclear why the repair isn't covered. I will definitely keep all paperwork from today's visit as if the employees here cannot explain to me that or why the repair isn't covered why should I trust the work. This message will also be posted in a ****** review as well as with the local Better Business Bureau. I have no issues paying for repairs and was prepared to but then I was told TWICE that I wouldn't have to and I expected that to be honored.

We’re sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm. 

West Wichita KS location: I took my fully functioning Iphone in here for a battery replacement and they ruined it. They offered no compensation, the phone is unusable, it will only work for a limited time while its plugged in, it will not charge and will not power up without being plugged in. "They break not Fix" didnt warn me this could happen, they provided no paperwork and didnt document anything as to avoid responsibly, I believe this place is engaged in fraud. Ill be taking them to small claims court. I wish I would have read the reviews on here prior to using them, I would have avoided this place.

We’re sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm. 

Ignorant cemployees. Refuse to assist u. They say they are recording u and feel it’s ok but as soon as I say I am recording as well they refuse to talk n proceed. What’s so secrative that they refuse to talk…. I lost my phone n signed declaration but some Hugo guy and meson or whatever her name is were sooooo rude and I will never recommend this company again .

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I dropped off a phone for warranty repair. There was no damage to my phone except a manufacturer issue with the screen. UBreakIFix repaired my phone, then called me to pick it up. During the conversation with their representative at pick up, it was confirmed again that the repair was a warranty repair. I'm not sure what happened after I picked up my phone. I believe that they submitted the paperwork incorrectly because several days after I picked up my phone I got a call from a woman stating that I owed them money. I told them I did not because the repair was covered under warranty. I advised that I would not pay for something I'm not responsible for. The woman on the phone told me that there was damage other than the manufacturer issue. There was not. They have no evidence of additional damage (because there wasn't any), and they did not call me to get a repair I was responsible for approved before doing the work (because there was no damage I was responsible for). The woman on the phone began treating me with hostility, even going so far as to tell me that my phone was stolen property. I told her that if she can prove that, she should call the police. I subsequently recieved an email with the notes she added to my file in which she completely misrepresented our conversation. I have now received another email that notes are still being added to my file, however they are now private, so I don't know what is being added. I feel confident that they did their paperwork improperly so cannot get their money from ******* and are now trying to get it from me even though I am absolutely not responsible for the bill - as evidenced by the fact that they did not advise me before the repair and allowed me to take the phone without payment. After nearly a week, they called to threaten me with an actual crime in order to get their money. It was wildly inappropriate and unprofessional.

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