Business ProfileforSlingshotME of Music City

Hello, I booked a rental with slingshot rentals the day prior to my pickup. I told the the owner I wanted only 4 hours of rental service on two different phone conversations that day. Instead of him telling me what all is required to rent and be fully covered he was too busy trying to up sale me on the hours of rental to make more money. I had just rented in another state and the hours was not what I was going for. It was just something to do with my son and for his experience was what I was going for as we had other things planned for the day. After I booked on the second call I made that day, he immediately after told me that I needed to get insurance as his didn't come packaged. It was like he had a hidden agenda to get me booked first then tell me two sentences later about the insurance. I didn't run into this issue before when I rented in Orlando Florida. I was told upfront everything I needed to do to enjoy my experience and I paid for it and enjoyed it. Insurance WAS included when I booked in Florida so I assumed it would be the same thing definitely since it was NOT disclosed prior to my booking with SlingshotMe in Nashville. I made a joke about that fee possibly being covered but the owner got irate and proceeded to tell me about what he owned so I decided to cancel my booking 20 minutes later and booked with another company in Nashville that treated me like a customer and like they wanted my business. Even after I booked I was thanked for booking several times and after I returned the rental I was thanked again Here they disclosed everything to me and insurance WAS also included again like it was in Florida when I booked. There were no secrets or side motives present. Just a vendor providing a service to a customer and a fun time for me and my son. SlingshotMe has disputed my refund even though I never received there services and I would like for my funds to be refund. I hope you can help with this experience.