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ComplaintsforDHL Express
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid 1000 dollars for expedited service for our package. Our package arrived at the facility Monday April 1, 2024. It was set for deliver April 2, by end of day. We called never showed up. April 3 we called was scheduled to be here by end of day never showed up we called and its been sitting at their facility the entire time they have lied to us every day. And we are going down to pick it up tomorrow. Do not use dhl they are very dishonest and will lie to you about deliveries. We want them to refund our shipping charges of 1000 dollars.Business response
04/15/2024
The customers shipment arrived on 4/1 and she came to pick it up from our station on 4/4. This shipment was a large crate and didn't have space on 4/2 or 4/3 for this in our couriers van. We apologized to customer and helped load shipment into her vehichle. She can call our customer service group for a refund but we are unable to process this locally out of *********.Business response
04/15/2024
Customer needs to call our customer service ************** to request a refund
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.