ComplaintsforAdvance Financial

• Initial Complaint

  07/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  06/18/2024 we entered into a payment arrangement with the first payment due 07/15/2024; however, in June 20, 2024, I received a summons from Advance Financial for 07/26/2024. The representative I spoke with, *****, claims as long as I made my first payment before 07/15/2024 the lawsuit would be dismissed. The payment was made in June 2024 but they have not dismissed the lawsuit. Instead of arbitration, I am being taken to court despite the fact I have abided by our most recent payment arrangement.

  Business response

  07/18/2024

  Advance Financial is in receipt of the complaint and reached out to Karhs Law Firm for additional information. The petition was filed on 6/7/2024 prior to ************** returning the payment agreement on 6/17/2024 and making a payment on 7/15/2024. The petition has been dismissed without prejudice and ************** will be allowed to perform under the payment arrangement and make payments timely as agreed upon.

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please do not apply for a loan with this company. **************** lacks the proper knowledge to explain the terms of the loan in full detail. I was fortunate to pay the $4000 loan plus almost $800 in interest and hidden fees within a month. I have about $300 more I must pay and I'm done with them. Notice I said hidden fees because this company doesn't give clear instructions on the fee terms, resulting in unexpected charges that customer service can't explain. Also, when you try to repay the loan early, customer service questions your decision, as they want to make as much money off you as possible. I will never do business with this company again. If you don't have a dire emergency, expecting a big payout, or if you make less than $60,000 a year, I suggest not taking out a loan from this company because a $4000 loan can cost you tens of thousands of dollars if not repaid quickly. This company is grimy and preys on individuals who are poor and unable to pay off these loans. This company is the equivalent of a loan shark, and I don't see the government shutting it down anytime soon because banking crooks are usually protected.

  Business response

  07/22/2024

  Advance Financial 24/7 is in receipt of the complaint filed by the customer with the Better
  Business Bureau.
  Advance Financial is an authorized servicer of the lender, CC Flow, a ******** of ************************* (CCBank). CCBank is a Utah state-chartered bank with the **** as its
  primary federal banking regulator.
  CCFlows line of credit product is an open-end credit product, which means that repayment of
  the total balance on the account will fluctuate based on a customers individual use. As an open-
  end credit product, this is not a fixed term loan; traditional interest does not accrue, and
  scheduled payment amounts will vary depending on the amount of principal outstanding on the
  account during a given billing cycle.
  Please be advised that CCBank is governed by both federal banking laws and the laws of the
  State of Utah and may rely on the interest rate ********* of Utah and export this rate into other
  states. Consequently, there are no limitations imposed on the charges associated with a CC Flow
  Line of Credit. Any allegations of loan sharking are expressly denied.
  CC Flow customers who want to save money are encouraged to pay early, pay often, and pay
  more than the minimum amount due. By paying more than the minimum, customers can reduce
  the total cost of borrowing over time. Additionally, CC Flow customers may pay off their
  accounts at any time, as CC Flow does not charge prepayment or early payoff penalties. The CC
  Flow line of credit is designed to provide customers who have little or poor credit histories an
  opportunity to solve short-term financial needs with credit reporting. This product provides
  customers the opportunity to establish or build their credit with the goal of transitioning to more
  mainstream financial products.
  Given the nature of the consumers remaining allegations, please be advised privacy regulations
  prohibit us from disclosing confidential consumer information to third-parties without a specific,
  written authorization. We do not have a signed authorization from the consumer who filed this
  complaint and therefore are unable to respond directly to BBB regarding her concerns.
  Nevertheless, it is our usual practice to reach out to the consumer at issue in an effort to resolve
  BBB concerns. Accordingly, this matter will be forwarded to the appropriate representative for
  review and resolution, if applicable, in accordance with CCFlows policies, guidelines, or
  instructions.
  We appreciate this matter being brought to our attention. Advance Financial invests heavily in
  maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Advance Financial

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is a predatory lender. They offer a loan with a certain payment monthly. They take advantage of people in a bind and pretty much laugh at you and give zero help for financial hardship when unable to keep up with the extremely high payments. Ive called a month or so ago (numerous times) with questions about the integrity of this loan and the representative was very odd and seemed to go back a lot on what he was saying. I asked what the interest rate was and he bobbled his words a lot and then said something about a billing cycle fee, yet he has zero answer on how much that fee is. I had no idea about this fee and I wasn't told anything about this fee. just what i would pay monthly for the amount of my line of credit. They will tell you the only help they can offer is pay what you can but they wont budge at all with forgiving or stopping added fees, or any sort of settlement. This is horrible, and from I have read it is a pattern of theirs. Im already over $1000 of what I borrowed and I havent even had the account for 3 months. I regret accepting doing business with this company with every bone in my body. This place is taking advantage of consumers in a bind and need help and that's the definition of a predator. I would NEVER recommend this company to anyone in need of financial help it's just going to make your situation worse. And they'll just hide behind the fine print. I dont even think this is legal in my state. Im surprised they have not been sued. Ive never dealt with a business like this before. I cannot believe they can do this to people. Its devastating. Please come to a realistic agreement to settle with me, Im begging you.

  Business response

  07/22/2024

  Advance Financial 24/7 is in receipt of the complaint filed by the customer with the Better
  Business Bureau.
  Advance Financial is an authorized servicer of the lender, CC Flow, a ******** of ************************* (CCBank). CCBank is a Utah state-chartered bank with the **** as its
  primary federal banking regulator.
  CCFlows line of credit product is an open-end credit product, which means that repayment of
  the total balance on the account will fluctuate based on a customers individual use. As an open-
  end credit product, this is not a fixed term loan; traditional interest does not accrue, and
  scheduled payment amounts will vary depending on the amount of principal outstanding on the
  account during a given billing cycle.
  To the extent this complaint questions the legality of a CCFlow line of credit loan serviced by
  Advance Financial, please be advised that CCBank is governed by both federal banking laws and
  the laws of the State of Utah and may rely on the interest rate ********* of Utah and export this
  rate into other states, including the state of ********. Consequently, there are no limitations
  imposed on the charges associated with a CC Flow Line of credit.
  CC Flow customers who want to save money are encouraged to pay early, pay often, and pay
  more than the minimum amount due. By paying more than the minimum, customers can reduce
  the total cost of borrowing over time. Additionally, CC Flow customers may pay off their
  accounts at any time, as CC Flow does not charge prepayment or early payoff penalties. The CC
  Flow line of credit is designed to provide customers who have little or poor credit histories an
  opportunity to solve short-term financial needs with credit reporting. This product provides
  customers the opportunity to establish or build their credit with the goal of transitioning to more
  mainstream financial products.
  Given the nature of the consumers remaining allegations, please be advised privacy regulations
  prohibit us from disclosing confidential consumer information to third-parties without a specific,
  written authorization. We do not have a signed authorization from the consumer who filed this
  complaint and therefore are unable to respond directly to BBB regarding her concerns.
  Nevertheless, it is our usual practice to reach out to the consumer at issue in an effort to resolve
  BBB concerns. Accordingly, this matter will be forwarded to the appropriate representative for
  review and resolution, if applicable, in accordance with CCFlows policies, guidelines, or
  instructions.
  We appreciate this matter being brought to our attention. Advance Financial invests heavily in
  maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Advance Financial

  Customer response

  07/23/2024

   
  Complaint: 21978412
  
  I am rejecting this response because:

  Advance Financial 24/7 does not help people in need, they prey on desperate people. I am in a 1000% worse situation I was in before I had to accept business with this company. They dont care. They are making so much money off of me that the owners should truly be ashamed. *** contacted them numerous times to try and figure out a settlement or a way to keep my loan from being reported past due. *** worked YEARS on my credit to not have a past due account but now unfortunately I do. The only thing they offer me is that I can pay as little as I want and they wont call me. The outrages fees still keep adding on(Im already almost double what I borrowed and its only been maybe a month or 2) and late reports to the credit bureau still happen, so basically its a revolving cycle of never paying the loan down and being reported extremely past due to the credit bureau. This is their way of helping. Its a joke. They refuse to settle. I even offered to settle my principal balance to be paid within 90 days and they wont do it. Im at the point that I might as well just have this account be sent to collections because at least a collections agency will work with me. My credit is already shot anyways from the late payment reports.. dont do business with these people, they will ruin you. Please Im asking you (this company) one more time to work with me. Also I dont care if you communicate to the BBB about my account, Im the one that reached out to them in the first place. I will sign whatever you need me to or you can consider this my signature. As of now, I have received no communication from advance financial regarding this matter, hopefully they will reach out to me with a realistic settlement that will help me get back. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I acquired a loan of $883.00 per month from Advance Financial on April 5... , 2024 in agreement to repay $121.13 monthly because I am paid Social Security benefits monthly (on the 3rd of each month). Advance attempted to take the first payment on May 6, 2024 (a full month after I initiated the loan), which demonstrates their acknowledgement of my monthly billing cycle. My bank declined the payment because I neglected, in oversight, to leave the payment in my account. I did make the May payment on ...**** 3, 2024, however. When I inquired about the current amount I owed for ...****, 2024 after making the May payment on ...**** 3, 2024, I was told that it was $461.19... When I asked why, Advance stated that my actual monthly payment is $236.05 and that the $121.13 that I was initially required to pay was for half of the month because I supposedly initiated the loan in the middle of the month, which is not true. Again, this loan was initiated on April 5... 2024 (see attachments) and Advance attempted to take their first payment a full month later on May 6, 2024. I made an additional payment of $121.13 on today July 4, 2024 for **** (see attachment) and agreed to make another payment of $121.13 plus whatever late fee(s) I owe by tomorrow (July 5... 2024), which should bring my account current. I want it established, like my attached documents show, that the $121.13 that I agreed to pay was based on my monthly income frequency that I informed them of in my application on April 5... 2024. I would like for my bill to be appropriately adjusted and for my monthly payment to be the $121.13 that I agreed to. I would also like for you to investigate this company to be certain that they are not violating contractual agreements with other clients.

  Business response

  07/12/2024

  Advance Financial is in receipt of this complaint and has reviewed the account.  The first payment of $121.13 was due to a 14 day billing cycle.  Since the customer is paid monthly the normal billing cycles are ***** days.  The 2nd payment increased more than normal due to a returned payment on 5/10/24.  Please review the Terms and Conditions of this loan that was provided prior to withdrawing funds.  You can always pay more than the minimum payment due and anything additionally will be applied to the principal balance.

  Customer response

  07/27/2024

  Forgive that I'm just now seeing this. Regarding Advance's response to my complaint, Advance nearly doubled the amount of my payments AFTER I paid the amount that did not initially go through and caught the account up. The attachments to my initial complaint demonstrate this. They told me further that the nearly doubled amount is what I would have to pay every month. Now I see that I was right because they told you something different. If what they told you is accurate the current balance on my account should be $0 and my next payment of $121.13 is due next month (August). According to them, the current amount I owe them is $437.00. See the attachment. They should be reprimanded for this despite my untimely response because it is fraud and unmerited negativity on my credit report, and I'm confident that they are doing this to their other customers. This should not be beyond any statute of limitations furthermore because the company is still doing what I complained about, only they've quadrupled the amount they are charging me though my account is actually caught up. People are having a hard enough time to have to resort to acquiring these loans. Financially abusing already financially challenged customers is beyond scandalous.

  Customer response

  07/30/2024

  Forgive that I'm just now seeing this. Regarding Advance's response to my complaint, Advance nearly doubled the amount of my payments AFTER I paid the amount that did not initially go through and caught the account up. The attachments to my initial complaint demonstrate this. They told me further that the nearly doubled amount is what I would have to pay every month. Now I see that I was right because they told you something different. If what they told you is accurate the current balance on my account should be $0 and my next payment of $121.13 is due next month (August). According to them, the current amount I owe them is $437.00. See the attachment. They should be reprimanded for this despite my untimely response because it is fraud and unmerited negativity on my credit report, and I'm confident that they are doing this to their other customers. This should not be beyond any statute of limitations furthermore because the company is still doing what I complained about, only they've quadrupled the amount they are charging me though my account is actually caught up. People are having a hard enough time to have to resort to acquiring these loans. Financially abusing already financially challenged customers is beyond scandalous.

  Business response

  08/01/2024

  Advance Financial is in receipt of this complaint and has reviewed the account. The first payment of $121.13 was due to a 14 day billing cycle. Since the customer is paid monthly the normal billing cycles are ***** days. The 2nd payment increased more than normal due to a returned payment on 5/10/24. Please review the Terms and Conditions of this loan that was provided prior to withdrawing funds. You can always pay more than the minimum payment due and anything additionally will be applied to the principal balance.  Advance Financial has no record of reporting this loan status to any credit bureaus but if **************** has any additional information on that allegation, that we would like to assist however we can.  Please contact us at ************.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Manipulated account details while also practicing phising. I received many odd words while on the phone with one rep such as two separate voices one male one female in the background. I contacted them today with intent on accepting the pre approval. The first call was great she fixed my information. the second through fourth were answer and hang **** The fifth is what i notated first as people in the background with deliberate button pushing on dial pad. I will contact the states attorney general as to help others not suffer as I did today by manipulating tactics and poor service.

  Business response

  06/07/2024

  The customer's application has been withdrawn and there will be no more contact made from the Company.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I obtained a loan from CC Flow on December 2024. The loan amount was $2400. The loan terms were highly unfavorable and included exorbitant interest rates and fees, making it nearly impossible to repay the loan without falling into a cycle of debt.Before defaulting, I informed CC Flow that I was terminated from my job on 4/1 and requested a settlement agreement to make the repayment more manageable. Despite my attempts to negotiate a fair settlement, including phone calls on 5/11,5/28, CC Flow refused to offer any settlement options.Additionally, without attempting to resolve the issue with me, CC Flow sold my loan to a collections agency on 5/1, further exacerbating my financial difficulties. This action has negatively impacted my credit report and caused significant financial and emotional distress.2. Attempts to Resolve the Issue:I have made several attempts to communicate with CC Flow to resolve these issues. This includes phone calls. All my attempts were ignored or outright denied.3. Desired Resolution:I seek the following resolutions:Adjustment of my loan terms to fair and reasonable rates Implementation of better customer service and negotiation options for all borrowers Compensation for the financial and emotional distress caused by their practices Removal of all negative remarks from my credit report associated with this loan, as per the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681c, which requires that credit reporting agencies ensure maximum possible accuracy of information.

  Business response

  06/06/2024

  The Company is in receipt of this complaint and reviewed the details of the account. This account has not been 'sold' but rather referred to a Third ************ that collects on behalf of Advance Financial. There is no record of communication with ****************** between January 2024, where ****************** was contacted and committed to making a payment in the amount of $245.69 on 1/15/2024. This commitment was not kept. On 5/6/2024 ****************** was contacted and stated she was uneployed but made a commitment to pay $20 on 5/11/24. This commitment was not kept. ****************** can contact Bounce AI, *** at ******************************************** or call ************ to discuss repayment arrangements.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I consented to take a loan from them in January of this year. Every two weeks for 8 weeks I have been paying back this loan until I realized my loan balance was not really decreasing any. They never told me how much a billing cycle fee would be and I don't even remember them saying there would be one. They are charging a billing cycle fee up to $140 every 2 weeks. I will not pay fees I was never told about. Every 2 weeks I have been paying my payments on time of approximately $175. It is impossible to pay off this small loan I took from them when only approximately $30 is going towards the principal. I had planned to pay them off with my tax returns until I realized they were charging me these unauthorized fees. Now, instead, I am paying $20 every 2 weeks to my bank to stop payments to them. They are aware. I have tried to reason with them, even offered to pay off the loan principal today if they reversed the unauthorized fees.

  Business response

  04/18/2024

  Advance Financial 24/7 (the Company) is in receipt of a complaint filed by the consumer with
  the Better Business Bureau (BBB).
  Due to the nature of the consumers complaint, please be advised that privacy regulations
  prohibit the Company from disclosing confidential consumer information third-parties without a
  specific, written authorization. We do not have a signed authorization from the consumer who
  filed this complaint and therefore are unable to respond directly to BBB regarding her concerns.
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to
  the consumer at issue in an effort to resolve BBB concerns. This matter was forwarded to the
  appropriate Company representative for review and resolution.
  We appreciate this matter being brought to our attention. The Company invests heavily in
  maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Advance Financial

  Customer response

  04/18/2024

   
  Complaint: 21555725
  
  I am rejecting this response because:

  There has not been a resolution based on the limited of information Advance Financial was able to share with BBB. Advance Financial needs my permission to communicate with the BBB to appropriately handle my account concerns. I will do that now, in this response as seen below.

  I give permission for Advance Financial to disclose any necessary information about my account with the ********************, including, but not limited to, my initial loan agreement, my payment history, any communication(s) between Advance Financial and I as well as any account numbers or other pertinent identifying information so as long as it is used to help fairly solve the current situation. 

  
  
  Sincerely,
  
  *********************

  Business response

  04/29/2024

  Advance Financial 24/7 is in receipt of the consumers rejection of our response to her April 10,
  2024 complaint. Please be advised we have attempted to contact the consumer on multiple
  occasions to further discuss the concerns set forth in her initial complaint; however, she did not
  respond to any of our communications. Upon receipt of the consumers instant BBB filing, we
  contacted the consumer via email and provided her with a substantive response to the concerns
  set forth in her underlying complaint. If the consumer would like to further discuss her concerns,
  we encourage her to contact us directly. We appreciate this matter being brought to our attention.
  We invest heavily in maintaining consumer relations and consider consumer satisfaction a high
  priority.
  
  Sincerely,
  Advance Financial

  Customer response

  05/09/2024

  Good afternoon,

  It appears there is a misunderstanding about my last response? I responded immediately after receiving your last email giving consent for the BBB to talk to Advance Financial and vice versa about any and all of my account information. Your initial response stated your could not speak with Advance Financial because they were not authorized to disclose any of my information to you. I did not receive another email after that, just an automated response that it could take 30 days to hear back again from the BBB. 

   

  Please clarify how to move forward as I do not wish for this case to be closed. 

   

  Regards,

  **********************;

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My payment with this company wasn't due until today. I called today to pay off this loan for total amount due, but because I didn't notify them yesterday I intended to pay the loan off on the day it was due, they charged me the monthly payment due also. Payment wasn't due until today, so they shouldn't have charged my bank account until tomorrow. Today is the due date and I expect a refund of $170.22 they charged my bank account. This is theft.

  Business response

  04/05/2024

  The Company has reviewed this account and found that ****************** completed a Consent to Automatic Electronic Debit of Regularly Scheduled Payments (EFT authorization) on 11/13/2023.  This authorized the Company to debit the account on ******************' due date. 

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  this company is a predatory lender. They offer a loan with a certain payment monthly. And ive been making my payments but i noticed my loan balance wasn't reducing. I contacted their customer service and they first said most of my payment is going to interest then when i asked what the interest was rate they then changed their answer and said most of my payments are going to their billing cycle fee. I had no idea about this fee and i wasn't told anything about this fee. just what i would pay monthly for the mount of my line of credit. well for ****** line of credit with payment of ****** monthly for three months and i still owe ******. This is horrible and from what I've read a pattern of theirs. when I told them I never heard anything about a billing fee of course they went to the old "read you contract" line. I'm a veteran of us army and my sole income is my va disability. I can't afford to pay thousands of dollars on a ****** line of credit I've already paid over ****** on. And I'm sure most of their customers are in similar situations. This place is taking advantage of consumers in a bind and need help and that's the definition of a predator. I would NEVER recommend this company to anyone in need of financial help it's just going to make your situation worse. And they'll just hide behind the fine print.

  Business response

  04/12/2024

  Advance Financial 24/7 (the Company) is in receipt of a complaint filed by the consumer with
  the Better Business Bureau (BBB).
  Due to the nature of the consumers complaint, please be advised that privacy regulations
  prohibit the Company from disclosing confidential consumer information third-parties without a
  specific, written authorization. We do not have a signed authorization from the consumer who
  filed this complaint and therefore are unable to respond directly to BBB regarding her concerns.
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to
  the consumer at issue in an effort to resolve BBB concerns. This matter was forwarded to the
  appropriate Company representative for review and resolution.
  We appreciate this matter being brought to our attention. The Company invests heavily in
  maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Advance Financial

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep receiving harassing phone calls. All from different numbers. the most recent being ************. Only 2 have left voicemails giving their name and to give them a call back. I have had no business with this company and have no idea why they are calling me nonstop.

  Business response

  03/25/2024

  The Company is unable to locate an account with this name or email address provided.  We'd be happy to look up the phone number and add to our 'Do Not Call' list but there are too many digits provided in the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩