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Find a Location

Thompson Lane Auto Care has 1 locations, listed below.

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    Business ProfileforThompson Lane Auto Care

    Gas Station
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/11/2009

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers a gas station and convenience store. The company also services automobiles and trucks.

    Business Details

    Location of This Business
    84 Thompson Ln, Nashville, TN 37211-2548
    BBB File Opened:
    1/1/1997
    Years in Business:
    27
    Business Started:
    1/1/1997
    Date of New Ownership:
    9/3/1997
    Business Incorporated:
    4/19/2000
    Accredited Since:
    9/11/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Shell - Thompson Lane
    • Shell Service Center - Thompson Lane
    • Thompson Lane Shell, Inc.
    Business Management
    • Mr. Walid Al-Nimri, Owner
    Contact Information

    Principal

    • Mr. Walid Al-Nimri, Owner

    Customer Contact

    • Mr. Walid Al-Nimri, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My car broke down on I- 40. I used to live here but now live 2 hrs away. I was going to have my car towed to another mechanic in *********, but the *** guy recommended this place. I'm confident after reading reviews on the internet that Thompson Lane gives the *** tow truck drivers a cut for bringing cars there. The Thompson Lane mechanic called and told me there were so many problems with my van that I just needed to start over. Then he told me I needed a new fuel pump, fuel filter, and a tune up. I was quoted $1500 to fix these problems. So I called my local mechanic and he told me he'd charge around $300-400 to fix the fuel pump and filter. So I paid more money to have my car towed to my local mechanic that's 1.5 hours away because I trusted him. He is also the tow truck driver. My van started up and drove with no problems when he got there. He told me there was no way there was something wrong with the fuel pump or filter. My local mechanic said that when my car broke down I was probably low enough on gas that it was pulling up gunk that was in the fuel tank and this can happen with older cars. When he picked my van up it had a 1/2 a tank of gas so filling it up that much is why it was now running okay. The Thompson Lane mechanics were going to let me pay $1500 to have my fuel pump and filter replaced even though they were in fine condition. They also charged me $150 to diagnose my car which they clearly never even did. I paid this money before my local mechanic came to get the car. I agreed to pay this fee because at the time I thought they had actually tried to look at it. I want my $150 refunded since they never even looked at my car.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chinelo O

    1 star

    09/08/2023

    The check engine light on my car appeared over Labor Day weekend. I got a free diagnostic test from **** **** and was told the neutral safety switch needs to be replaced. I came to this mechanic as they were one of the few open on Labor Day to have the part replaced. They claimed they did it however the next day the check engine light came one again on my way to work. I went to a different mechanic shop and they told me the neutral safety switch needed to be replaced. I told them it was already replaced but to replace it again. I had no issues driving my car on the way back from that mechanic shop. I'm quite irritated after spending hundreds of dollars for the same issue at two different mechanic shops. Thompson Lane Auto Care were deceitful by charging me over $200 for completing a service they didn't do right. I hate going to mechanics for this exact reason: being taken advantaged of as a woman by being scammed out of my money. Lesson learned: I will not return to this place and advise others not to as well.

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

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