ComplaintsforMedi-Copy Services, Inc.
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is my 3rd time requesting my documents to be sent to ***********************. They still have not received it. I don't understand why these documents are not coming through and this has been going on for weeks and this unacceptable. I need a copy of my medical records sent directly to me. I no longer trust Medicopy to properly send over my documents to the doctors office. See the in the email form below.Initial Complaint
10/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
They charge ***** dollars for the first page and another ***** for a total of ***** to send medical records and disability and FLMA papers to jobs and short term disability. Which they just flat out *** and say they sent it. My short term disability keeps cutting me off. Because they never get the updated paperwork from the doctor. When I send a email request. It's been 8 emails with no results.Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid for them to process **** paperwork on 10/05/2021 and as of today 10/20/2021 the employer has not received it.Business response
10/27/2021
Business Response /* (1000, 5, 2021/10/20) */ Contact Name and Title: ******* ****, CEO Contact Phone: XXX-XXX-XXXX ext *** Contact Email: *****@m**icopy.net On Sep 16 at **** AM M**icopy email** the patient an invoice to *********@yahoo.com. On Sep 16 at***** PM M**iCopy call** the patient to make payment for the form and left a message for the patient. On Sep 24 at***** AM M**iCopy receiv** payment for the form to be complet**. On Sep 28 at **** PM M**iCopy complet** the form and fax** it to the patients employer at xxx-xxx-**** (*** confirmation receiv**) On Oct 20 at **** PM M**iCopy receiv** a BBB complaint. On Oct 20 at **** PM M**iCopy refax** the form to the patient's employer and sent a copy to the patient's email. Consumer Response /* (3000, 7, 2021/10/21) */ (The consumer indicat** he/she DID NOT accept the response from the business.) I paid electronically on 10/5/21 and no further invoice was issu**. They are not being truthful. They only finish** the job yesterday because I complain** and they didn't ne** to fabricate details that are so easily prov**. Business Response /* (4000, 9, 2021/10/21) */ As stat** before, the form was sent as stat** with a *** confirmation # which was attach** yesterday. The patient never inquir** about the status of the form until she fil** a *** complaint. The form has now been sent twice to her employer and she has receiv** a copy. We are willing to offer a refund to her since she "feels" she has been wrong** but it quite the contrary. Please advise if a refund will satisfy this complaint even though the services were provid**. On Sep 16 at **** AM M**icopy emailed the patient an invoice to *********@yahoo.com. On Sep 16 at **** PM M**iCopy called the patient to make payment for the form and left a message for the patient. On Sep 24 at **** AM M**iCopy received payment for the form to be completed. On Sep 28 at **** PM M**iCopy completed the form and ***** it to the patients employer at xxx-xxx-**** (*** confirmation received) On Oct 20 at **** PM M**iCopy received a *** complaint. On Oct 20 at **** PM M**iCopy reiveed the form to the patient's employer and sent a copy to the patient's email. Consumer Response /* (4200, 12, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They clearly misunderstood the issue was with my husband's paperwork, not mine. I did indeed inquire about it and was told it was "delayed" but no reason given. It wasn't submitted to his employer until the day I filed the complaint. I am offended by the use of "feel" referring to the essence of this complaint. Unfortunately, I have no choice but to use this company in the future as it is the company my hospital uses to process paperwork now.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.