Business ProfileforHiller Plumbing, Heating, Cooling & Electrical

On December 28th, Hiller Plumbing, Heating and Cooling of *******, ** came to my house to inspect my **** unit. They determined that the heat exchange was damaged and needed to be replaced. They estimated that the cost would be upwards of $2500, so we discussed financing options. The employee who came to my how told me that he would have to do a soft credit check to give me a rough idea of what kind of interest rate I was looking at. I specifically asked if this was a hard credit check and he insisted that it was not. Well, not only did he end up doing a hard credit check that is now on my credit report, he also applied for a credit card without my consent! I specifically told this guy that I did not want to take out a debt without shopping around, yet now I have a new credit card that I did not request or approve! I called Hiller and spoke to their accounting department. ***** was very nice and apologized for the mixup but said there was nothing they could do at this point. She even told me the **** worker's notes specifically say that I did not want a hard credit check or to apply for a loan or card, yet he still did it! I was told that my only option is to dispute the card with the credit bureau and to file a complaint, so here we are! I get that mistakes happen, and it's possible that this was a mistake on the worker's part. However, Hiller needs to better train their staff if that is the case. I also don't see how someone can "accidentally" take out a credit card in someone's name. That is inexcusable! If I were trying to buy a house or vehicle, this new credit card could really mess me up! The only acceptable resolution here is for Hiller to figure out a way to get this credit card completely wiped from my credit!