Business ProfileforCambria Hotel and Suites

My wife and I stayed at the Cambria in Nashville, Tennessee on Saturday and Sunday, October 23rd and 24th, 2021. We paid around $700 in advance, several months in advance, non refundable; and I have no problem with that. Upon checkin, my debit card was charged $112 for night one and around $75 for night two for "incidentals", which would include $40 per night for valet parking. I do think over $185 actual withdrawl from my debit card for incidentals is excessive; but I wouldn't have a problem with that if the balance was refunded upon checkout or shortly thereafter. It took 96 hours (4 Days) to put the difference back into my account. We checked out at 6:00 AM on the 25th, so I am sure they had time to count the towels and linens and inspect the room for damage. I am also sure they have a night auditor to add in incidental charges. I can't understand how a multi-million dollar property can't refund the refund rightfully due within 24 hours of checkout, but 96 dollars is ridiculous.
A much more serious issue occurred during our stay, at 3 in the afternoon on our second day. We had just returned to our room from exploring the Lower Broadway area. My wife was napping and I heard a faint tapping at the door, and within a couple seconds, another faint tapping. I stood up to go to the door and the door opened before I got there, with zero verbal warning that this employee was entering our room. I called out "Hey, hey, hey; I'm coming". I got to the door and a gentleman with a laptop was in the hall and he said, "Oh, you are not checking out today?" I said, "No, we paid for two nights several months ago". In no universe do I think this property can condone an employee entering a guest room unannounced. If there was any doubt regarding our checking out,they should have checked their records first and would have known we were there for a two night stay. Next, the room has a phone, any doubt could have been cleared up by calling the room. Or they could have called my cell phone. No excuse for coming to the room, giving a couple of faint taps, and simply opening the door and entering the room without loudly and firmly announcing themself. I immediately left our room and went to the front desk and spoke with a manager, who did not seemed as concerned as me, nor would she acknowledge the severe breach. My wife is disabled and there were times she was in the room resting while I was elsewhere. I don't know what this person would have done entering our room silently, whether she was sleeping or not. Would he have strolled over and shook her awake to find out whatever he was there for. I told this manager that "This was not the level of privacy I expected at these prices". Still no empathy or offer to make it right. The only thing I would have found acceptable was to comp our room that night.
A day or two later, I received an email with a customer survey about our stay, where I related in detail all these issues. A few more days later, I received what appeared to be a form letter email from a Corey M******** Director of Rooms; apologizing for the issues, no detailed explanation or comment on the entering the room without verbally announcing himself; and the email stated that these issues would be addressed to insure future guests had a good stay. And he expressed a desire that we return to the Cambria in the future. My customer questionaire stated that we would not be returning to a property that would justify an employee entering our room unannounced. Again, in no universe do I see a property justifying an employee not trying to resolve this by phone, and simply come to our room, give a couple quick faint taps and simply let himself im unannounced. I am confident that this action could easily result in a serious response from a hotel desk, resulting in injury or worse to an announced stranger just barging into a guest room while people are trying to enjoy some very expensive privacy.