Business ProfileforClubhouse Inn of Nashville

Me and My family stayed there for about 3 or 4 nights, after we tried to extend again they told me they were sold out, so later on that day we ended up getting on booking and found a room, we got there and they told me they couldn't rent to me because I was on the do not rent list, I asked why and in a rude tone they told me I would have to wait till Monday , due to it being Friday to speak with Gm, or manager, well Monday came around and I called and talked to the general Manager her response was they aren't an extended stay and the cant have people staying there more than 5 days its in their policy, well we only stayed 4 nights so why ban me to which her response was you did nothing wrong but we just can't have someone stay more than 5 days, I told them I had been so embarrassed due to people being around when I tried to check In not knowing I had Been put on the do not rent list, so I then asked if I could ever come back and rent from them ? Mind you they told me my family had done nothing but rented to many days back to back supposedly they told me I would stay on the do not rent list forever and that some people slip thru the cracks of staying there over the 5 day policy which means they had been monitoring my family that's what I got from that this is discrimination at its finest I just hate my 14 year old daughter had to experience this I hate that for her as much as we try to shelter our children from ignorance I guess ignorance slips thru the cracks sometimes!

Club Hotel Nashville would like to extend our apologies if you were embarrassed when you asked about the circumstances in the lobby. To hopefully assist you with understanding of reservation and payment requirements: we do accept reservations for 5 days, etc. Sorry, you didn’t understand the explanations. During sold out days, we cannot guarantee reservations that are booked daily and at check-out time for the next day. This affects arrivals for guest with reservations for that day and availability and we potentially chasing payments for our rooms each day. If you reserve your reservation for the number of days required initially, there wouldn’t have been an availability issue. We do authorize the credit cards at check in for the number of days staying which is standard hotel policy. We understand if our policies do not meet your expectations and wish you and your family the best in finding a permanent home in Nashville.