Customer ReviewsforClubhouse Inn of Nashville

Me and My family stayed there for about 3 or 4 nights, after we tried to extend again they told me they were sold out, so later on that day we ended up getting on booking and found a room, we got there and they told me they couldn't rent to me because I was on the do not rent list, I asked why and in a rude tone they told me I would have to wait till Monday , due to it being Friday to speak with Gm, or manager, well Monday came around and I called and talked to the general Manager her response was they aren't an extended stay and the cant have people staying there more than 5 days its in their policy, well we only stayed 4 nights so why ban me to which her response was you did nothing wrong but we just can't have someone stay more than 5 days, I told them I had been so embarrassed due to people being around when I tried to check In not knowing I had Been put on the do not rent list, so I then asked if I could ever come back and rent from them ? Mind you they told me my family had done nothing but rented to many days back to back supposedly they told me I would stay on the do not rent list forever and that some people slip thru the cracks of staying there over the 5 day policy which means they had been monitoring my family that's what I got from that this is discrimination at its finest I just hate my 14 year old daughter had to experience this I hate that for her as much as we try to shelter our children from ignorance I guess ignorance slips thru the cracks sometimes!

Club Hotel Nashville would like to extend our apologies if you were embarrassed when you asked about the circumstances in the lobby. To hopefully assist you with understanding of reservation and payment requirements: we do accept reservations for 5 days, etc. Sorry, you didn’t understand the explanations. During sold out days, we cannot guarantee reservations that are booked daily and at check-out time for the next day. This affects arrivals for guest with reservations for that day and availability and we potentially chasing payments for our rooms each day. If you reserve your reservation for the number of days required initially, there wouldn’t have been an availability issue. We do authorize the credit cards at check in for the number of days staying which is standard hotel policy. We understand if our policies do not meet your expectations and wish you and your family the best in finding a permanent home in Nashville.

My wife booked on *********. Because she prepaid with her ******, her name was on the room (she was not going). I got there with my daughter and because my wife was not there, they would not give me the room. They were quite rude about it and gave me NO options. I did what anyone else would do...I got upset. I told them they were rude. I called my wife and we tried and tried to convince them with confirmation numbers etc...they just did not care. Finally, after back and forth arguing, one of them said I could get in touch with ********* and have my name added. Thanks for telling me from the beginning!!! By the time I left, they did not like me. So, when I called ********* and they called the hotel to have my name added...THEY WOULD NOT DO IT!! So, I am at a **** ******* and out $220.00!!!! This was robbery at its finest!

In response to the complaint, the guest did not stay at our hotel. There was a reservation in another name which he said was his wife and he was trying to check in to that room without her here. As most hotels and travelers know, you cannot check into someone else’s room unless your name is on the reservations for the safety of all guests and the hotel. This was the case with this incident which we explained to *****. Hotels cannot monitor the domestic situations or disputes to put any guest in danger, therefore we institute strict policies to protect all guests. Here was our response to the customer: Dear *****, We sincerely apologize for the experience you encountered during your check-in. Your concerns regarding the name discrepancy are security protocol. We cannot check guest into hotel rooms unless their name is on the reservation. This protects all concerned, especially our guest. Please consider checking with ********* or any third party in which you reserve rooms in the future, especially when there is an issue to correct, like the name on the reservation, etc. ********* could have assisted you with the mistake, prior to the situation becoming out of hand. We are unable to make changes to your reservation especially with prepaid reservations. It is unfortunate that you were unable to enjoy our hotel as I am sure you would have enjoyed your stay with us and be able to review the hotel accommodations instead of your ********* experience. We hope you consider the hotel position of safety, as is our policy to maintain a safe environment for all guests. Thank you.

I would honesty give a zero after the conversation I had with the general manager Che C*****. I stayed in this hotel in 2019 for the Nfl Draft. The desk rep charged my card twice over 1200.00 and wasn’t refunded for nearly a week , which I advised I understand human error. The general manger told me if I was ever back in Nashville she would comp me a 2 night stay for the inconvenience and . She sent me a email confirming the agreement but when I call her today she said there’s a two yr expiration date that clearly is not stated in her email. I explained to her the pandemic was 2 years , I lost my job shortly after as well as my grandson to a car accident I’m just being able to travel again and this was explained to her. She states this was company policy but refused to share that with me. I asked to talk to someone else she stated there is no one else to talk to she’s the general manager and it’s owned by a group of investments and they can’t be contacted in a very unprofessional tone. I don’t advised anyone e to stay here the manager is a Lier. If there was an expiration date then it should’ve been notated in her email but it clearly states whenever. Her email Below. Please allow me to apologize for the mixup with your Credit Card being charged twice, this is completely unacceptable and always like to do what is right when we make a mistake like this. I have refunded your card and sent you a receipt. Please contact me whenever you would like to use the complimentary 2 night stay here at the Club Hotel Nashville. If I can be of further assistance please let me know. Thank you Che C*****

*** ****** ****: As we explained over the phone to *** ****, we are very sorry for your circumstances and job loss in the last few years. We did correct the error at the time and made an offer to extend our apologies for the inconvenience with a 2-night stay in the near future. Our hotel commits to high standards and procedures for all guest. As with any offers there are expiration dates and limitations on any offer. We normally offer 1 year for all certificates from the time of issue which is standard in most industries and shorter periods for others. The offer would have extended to 2 years due to circumstances, however this is 4 and a half years later and past any reasonable expectations for any business.

Was injured sitting on balcony due to roofers tossing shingles on top of me. My face and body are swallow and bruised from head to toe. General manager didn't care rhen had manager which didn't care tell us since we took pics and documented it we had to check out with was fine since when I left they let roofers and employees go in and out of our room. They ruined our honeymoon. I still have troubl÷ seeing in my left eye 4 days later

We take all customer complaints and comments seriously as we want to make sure our customers enjoy their stay with us. The comments submitted are simply egregious. If someone had been injured at our hotel then we certainly would know about it and file the appropriate claims, and more importantly take care of the guest. The facts are a piece of paper blew into the room because the sliding door on ********** balcony were left open. The guest said the paper hit her on the leg. The General manager apologized for the paper blowing in, discounted the room and offered to upgrade the room to a suite at no charge. They did not want to move rooms and did not file any complaints regarding the paper hitting her leg. The room we offered to move her to was away from any roofing noise, but she refused to move. After some time, she kept calling the front desk and was cursing the desk. At this point the General manager decided to ask them to leave as we could not, please them. Never in any conversation was anything discussed about anything touching ******** except for the paper that blew in the room and hit her leg. Roofers did not go in and out of her room nor any other room. She is on camera without any physical marks. It is appalling that some people feel they can use any platform in this manner to disparage a business or gain satisfaction by making comments on a platform that are untrue. We stand by our product and our willingness to make things right before our guest depart which is what we did in this case.

Everything they said is not true they told us the roofer would be done in 1 hour but that was not true and it was NOT paper that feel on me . I have pictures and videos of everything I stated including proof that when I checked I'm at the new hotel I was injured enough for them to get me ice pack for my face. I have documented everything including recording of the way the manager treated us. They never spoke to Ms C*** ( ME) at any time . I went off as I walked out of the hotel that was the only time they even seen me since check in which they let my husband do with my ID. So they lied in this response.. i have proof and my injury didn't prevent me from walking just bruised my body and I have all the pics including the shingles and gutters not paper as they say . Trust my attorney has everything.

Everything they say in this response is bull. They never seen Ms C*** since check in , they talked to Mr C***. We have pictures and videos of the shingles NOT PAPER as they say and the gutters laying on my balcony. They didn't care to check on me after my husband told them that happen, that night after we spoke to front desk they called at 2 am and woke us up trying to say we were loud. We were asleep at that time I am 50 yrs old and don't do all nighters. Then when my husband spoke to Gene manager he had another guy named kenn come and tell us. The bruises where there then just not dark yet. He never even ask if I was ok and yes I cruised after being hit in my face and then finding a metal ladder and roofer on my balcony which other guest recorded then told us. Maids did come in because they put new towels and changed my garage so nice try which I have pics of EVERYTHING I STATE .. also I DID NOT REFUSE TO MOVE THEY SAID IT WOULD BE 1 HOUR AND THEY WOULD BE DONE WHICH WAS A LIE. AND I WOULD LIKE TO SEE HOW THERE CAMARA GOT PICS OF MY KNEE LEGS BREAST AND BACK ?? THEY ARE LIARS this place is a dumb and disgusting