ComplaintsforUncommon James

• Initial Complaint

  03/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On March 21, ************************* the amount of $174.62. Order #******. I was told that I would receive it within 3-5 shipping days. I received one notification that thanked me for my order and provided a link allowing me to track the shipping status which stated that my order would arrive on 3/28/2024. I attempted to check in on this link on numerous occasions after and it simply directed me to the main page of the company store.On 3/28/2024, I contacted the company and spoke to a representative who spoke poor English. I dont know if she understood me, but I continued to inform her that I had not received the shipment. She continued to insist that it had been shipped. I asked her to spell her name for me and she refused . She asked me to wait for 48 hours. I attempted to call today 3/29/2024 and got a voicemail. I left a message with the information above. I would like my to know the status of my order or have my money reimbursed immediately. I have shipped at this company before and am saddened at this asinine experience.

  Customer response

  04/11/2024

  Uncommon James sent the package to me on April 9th at no additional charge.  The conflict has now been resolved.  Thank you,

  ***********************

• Initial Complaint

  08/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order over two weeks ago and have not received any updated on it. They claim 3-5 business days for processing but its been over two weeks and my order is still sitting in order placed status. I have tried reaching out to their customer service several times through email and on social media and they have failed to respond. Terrible customer service.

  

  Business response

  08/02/2023

  Hello,
  Thank you for contacting us about your experience with your order. We are currently experiencing an increased amount of inquiries due to delayed shipping requests. We apologize that we have not been able to respond in our standard 24 business hours. Due to system updates, some customers have not received tracking information after their orders have been handed over to the carrier. This is not the experience we intend for our customers to have. I have looked into your order and can confirm that it is in transit and estimated to deliver by August 7th. Our Customer Experience team will respond to your inquiry as soon as possible with more specific information regarding your order. 

  Customer response

  08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Allie Black

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/30, I placed a $121 order with Uncommon James, my first ever purchase with them. I received it on 12/16 and then decided to return the items due to not loving them for the price. The items were received back on 12/30. Its been over 20 days and I have still not been refunded. Ive spoken wirh 2 representatives through email over 15 times telling me the same thing Due to the holiday season its taking long than expected it should not take 20 Days to process a refund for a reputable company. No one has ever offered to look into or contact the refund department for an update. Its to continuously wait. I want my money back. There is no phone number to contact to speak to someone and their social media has not responded. Their last message advised I contact my bank. For what? Its their responsibility to refund me back for my items. Their customer service is terrible and unacceptable. I have disputed the claim with PayPal which is who I paid it through ( connected to my bank account). I returned another order through the vendor, Vans the same day and *** already received my money back over 2 weeks ago. I dont know what else to do. Its only $121 but I work really hard for my money and expect it back.

  

  Business response

  01/19/2023

  Hello, 

  We apologize for the delay in processing the refund for your return. While we understand the frustration with not getting a prompt refund, I would like to inform you that this past Tuesday, January 17th, your return was processed and refunded. during the holiday season our returns take up to **** business days to process as we quality check every return. You item was delivered on December 30th and processed on January 17th, the 12th business day. Our customer service team did try to inform you of the timeline for returns to be processed. We try to be transparent in our processing and you can refer to our FAQs or reach out to customer service any time you have questions regarding your order. 
  
  Thank you,

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two pairs of earrings online on 11/20/22 with a discount code which was valid throughout the entire ordering process. The total was *****. The order cleared. At no time did an error occur and I have the email confirmation for the original price. Upon review of my credit card statement I saw that my order was cancelled. On 11/21/22 they sent me an email saying the code was not valid despite the order going through. I would like a refund of the price difference between the two purchases, the original ***** and the second purchase of *****. I have never had an issue in all the years of ordering items online. If a discount code is not valid at no time will it lower the cost of the total and allow you to purchase. This is a terrible business practice.

  

  Business response

  01/19/2023

  Hello,

  We appreciate you reaching out. Due to technical issues a discount code that was valid to be used on our store was activated and some customers attempted to use it. When the system caught the discount code being used all orders were immediately cancelled and refunded. We apologize that this caused an inconvenience for you, however we would not be able to provide a refund for another order purchase not using the invalid discount code. 

  Thank you, 

  Customer response

  01/25/2023

   
  Complaint: 18458667
  
  I am rejecting this response because: The order was accepted by their system and therefore should be honored.
  
  ********************************************

  

  Business response

  02/07/2023

  Hello,

  We do not now, nor previously had, a promotion offering the discount originally used at checkout. We will not be able to create an order for a promotion that is not ongoing. We appreciate your understanding and hope that you have the ability to take advantage of any promotions we do run in the future. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Horrible Horrible customer service. I called them a week ago, late October 2022, I was hung up on multiple time by their customer support call center in ******** or ********* was not in Nashville. They barely speak English and nobody wanted to help me. That's was issue #1. Now issue #2, I buy a necklace on 10.31.2022, on 11.1.22 I get an email from UJ saying this necklace is now 30% off. I email customer support and they tell me to stay on top of these ******* need to subscribe to their emails, well hello. How do you think I got the email, I am subscribed. I wrote them again and they said nothing they can do to help me. So you want me to return my 1st item and re buy it to get the discount. Just absolutely terrible. The end result is the same. UJ does not want to help

  

  Business response

  02/09/2023

  Hello,

  Thank you for reaching out to us. After reviewing your conversations with our customer experience team I can see the issue has been resolved with a credit to your account. Please let us know if there is anything further we can do. 

  Customer response

  02/09/2023

   
  Complaint: 18353536
  
  I am rejecting this response because: it took me over 2 weeks to resolve it. Your customer service center hung up on me multiple times. Gave me the run around and I got a different story everytime. Your service center has a language barrier and was NOT helpful at all.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on January 3 for a pair of **** **** Gold Earrings @ $60. My order was shipped and stated delivered on January 11. I checked in the lockers, the lobby, with neighbors and at other buildings in my apartment complex, but could not find my package. I reached out to Uncommon James and they told me to reach out to ***, so i did. I explained that i did this to Uncommon James, and they said okay now reach out to ****, so i did. After speaking with both carriers and filing a missing package report to them, Uncommon James still said they wouldnt do anything about it. I spent $60 on a product that i didnt receive. All i am asking for is some sort of resolution. I would prefer a refund, since its now been a month since my order.

  

  Business response

  03/23/2022

  Business Response /* (1000, 10, 2022/03/02) */ At this time our team has submitted for the product to be replaced. We apologize for the inconvenience this has caused you and hope to make up for this in the future. The package is on route to be delivered by March 7th. Due to the time it took for this to be resolved we will also be sending a store credit to your email on file worth the value of the original order. Thank you for brining this to our attention and we hope to be able to provide you excellent service in the future. Consumer Response /* (3000, 12, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the replacement, however as mentioned this has taken so long to resolve that the gift i ordered is not longer useful. I just want a refund for the order that i placed and did not receive. Business Response /* (4000, 20, 2022/03/22) */ I am sorry that the merchandise arrived damaged. I have refunded the card that was used to make the original purchase for the amount of $57.15. The store credit had originally been sent to the email used to make the purchase. It has now been deactivated in order to provide a refund instead of store credit. Please reach out to us with any further concerns or inquires. Consumer Response /* (2000, 22, 2022/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  12/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 pieces of jewelry from uncommon James on 12-17 and it says it was delivered on 12-22 but has not been delivered. Order number ********* and I paid more for faster shipping. I just want my products to be delivered ASAP. I've tried to contact them myself and can't get any information or help. They were Christmas presents and should've been here by now as it's 12/24. I want to be reimbursed.

  

  Business response

  01/26/2022

  Business Response /* (1000, 8, 2022/01/18) */ Thank you reaching out with your concern. We see that you did reach out to us on 12/29 and you were offered a replacement for your missing package. Due to the holidays many carriers were experiencing delays. Carrier delays are out of Uncommon James control, however we make every effort to assist our customers when you do experience delays. Seeing as we were not made aware that your package was marked as delivered but not received until 12/29, we would have been unable to take action on your behave before that time. I do see that the replacement order was received and we hope you are enjoying your new bracelets!

• Initial Complaint

  11/19/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Sept 2nd I placed an order with Uncommon James for jewelry. I ordered 9 items and only received 8. Since then I have reached out to Uncommon James via email, phone(voicemail, nobody ever answers when I call) as well as all social media platforms without recieving any response. I have not been refunded the $17.40 for the center stage necklace. The site shows that my order was fulfilled, the packing slip showed the necklace should've been inside the box and it was not. I would either like my necklace or a refund. I also received a request to review the item that I've never gotten.

  

  Business response

  01/19/2022

  Business Response /* (1000, 11, 2021/12/21) */ We have no record of ******** ***** reaching out to us about her missing items. We make every attempt to try and resolve these situations. If she reaches out to us for this issue we will resolve it. We cannot resolve these issues without an order number, email, or address to confirm that we refund the correct customer. Consumer Response /* (3000, 13, 2022/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, Here are my documents proving I reached out via email. Also included are the order# and email address used to order the product. I also left multiple voicemail so I included screen shots of my call logs. If they'd like to refund me, see below for order# and email address. Although those were all included in my correspondence with them initially. Order#UJ862402 Email:**************@hotmail.com Thank you, ******** ***** Business Response /* (4000, 17, 2022/01/18) */ Thank you for providing the order information. We were able to find your order and will be refunding for the necklace that was not received. We sincerely apologize for the inconvenience this has caused. Please reach out to our Customer Experience team if you find that the refund is not received within 3-5 business days. Consumer Response /* (2000, 19, 2022/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/24/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on September 9th with this company. I still have not received my order. I have called and emailed multiple times. They responded weeks later with a generic response about a delay in order processing times. I got an email that my order has shipped on 10/13. There was no tracking number given and I still have not received my order.

  

  Business response

  11/08/2021

  Consumer Response /* (2010, 9, 2021/11/08) */ This issue has been resolved. My order was refunded and I also received the missing items in the mail.

• Initial Complaint

  10/17/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order on September 5th. It says the order is confirmed and getting ready for ship for over a month. Customer service never answers.

  

  Business response

  01/10/2022

  Business Response /* (1000, 13, 2021/12/21) */ We have no record of ********* ******* placing an order under that name or reaching out to us about not receiving her items. The last purchase under that name was on August 31st and was completely refunded. In order to confirm issues with shipping we need communication. No emails were sent from the email we have on file for a customer names ********* *******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩