ComplaintsforWilcac Life Insurance Company

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made contact by phone *************) with Wilcac on 6/17/2024 to cash surrender my life insurance policy (#*********) which I've owned since 11/8/1990. They mailed me a cash surrender form which I received and returned in the envelope and address provided on 6/25/24 via certified mail. On 7/23/24, I received it back with "Return to Sender. Insufficient Address. Unable to forward" and "Notify sender of new address" with the address it should have been sent to. I called to verify that indeed the new address was the correct one and sent it via certified mail on 7/23/24. At that point, my cash value had decreased by $103.77 so I included a letter requesting that I receive the full amount quoted to me on 6/17/24 since the delay was that they had printed the wrong address on the return form. They received my letter on 7/25/24. I called them 8/8/24 thinking that 10 business days (they told me 5-7 business days) was enough to issue my check. I was told I would receive a call back on 8/12/24 updating the progress which did not happen. I called 8/13/24 and was told it had been looked at by someone and I would receive a call today, 8/16/24, updating the progress. As I have not received a phone call nor a check, and it's been over 3 weeks since they received my request, I am wondering if I will ever get my money or if I do, they will have delayed it so much I will not be paid the full value of what I am owed.

  Business response

  08/26/2024

  Please find attached the BBB response. We are mailing the consumer response.

   

  Thank you,

• Initial Complaint

  08/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Multiple attempts to cancel life insurance policy no longer needed. Company continues to bill. Since autopayments were stopped the company has deducted the monthly payment from the accrued policy value. With another policy from the same company at least they finally cancelled the policy once there was no value remaining in the amount owed to my husband. This time they are continuing to bill even though there is no remaining value they would need to pay out.

  Business response

  08/23/2024

  Please see the attached BBB response letter. We are mailing the consumer response.

   

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have contacted the company on three occasions to surrender the policy for its cash value that I'm the owner of and have not received any response. I have requested the necessary paperwork to complete this surrender each time. Twice by email and once by fax.

  Customer response

  07/23/2024

  On 7/15/2024 I received the paperwork I requested from Wilcac Life to begin the surrender of my policy.  This is what I requested.  I will contact you if I have any further problems with the surrender of my policy.  Thank you for your assistance in this matter.

  Business response

  07/24/2024

  Please find attached the BBB response letter. We are mailing the consumer letter.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I received a 1099-R form today stating that I received income of $916.68 from this company but I did not receive this money. Not sure if this is a scam. I tried contacting Wilcac with no success!

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My husband passed away on Jan. 9 , 2024. The funeral home tried to get a claim form from them, they said they would email one by the end of the day. The funeral home never received the email or a form in the mail. I've called them myself three times and was told I would receive the form via email the same day I called but I've never received any form from them. The company is giving people that are grieving a hard time.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mom passed away 0m 11/11/22. I am policyholder for her life insurance at WiIcac Life Ins. I called Wilcac on 11/14/2022 to report the my mom ********************* (DOB 12/28/38)death and asked Wilcac to send me necessary form so I can get the claim totalling $50,000 I was told it will done in 3 days I waited until today 11/23/22 I still have not received any forms in order to file for the claim. I have been calling everyday after 11/14/22 and Wilcac keep telling me they will email me forms but as of today they have note mailed any forms to me instead rude customer service agents keep transferring me from one station to another. I need to pay mom's debts and need the funds in order to pay them. I need Wilcac to send me the necessary claim forms and also mail the same forms so that I can get closure by paying my mom's debts

• Initial Complaint

  10/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My mother, *****************************, has had a life insurance policy with the company that is now Wilcac since ****. Her account currently has a cash value of approximately $5500. She is in hospice care at a skilled nursing facility , and now requires federal assistance in the form of ********* In order to qualify for ********* we need to cash out this policy , and apply the money towards her care. I am her certified financial power of attorney. On August 25,2022 I submitted the correct form for a full surrender , along with my certified power of attorney documents. I have confirmation that these forms are complete and have been received by the company. It is now October 20, 2022, and I have not received a check nor any explanation as to the delay. When I call I am unable to speak with anyone in the company. They have a client services agency off-site who are only able to see the file is "in process" , with no explanation as to the delay. I have been assured they have all the proper documentation to proceed. My mother is 87 and in hospice at a skilled nursing facility. After working very hard all her life, her declining health and the necessary care that necessitates have drained her finances. She currently has no resources to pay for the coming month, November 2022. We have all the documentation to proceed with ******** other than this one piece. I have had to delay her application a month already. I have one supervisor in ****** Services, *****, who is trying to help me. He sent several emails directly to the company , which he says have been unopened. My mother is in desperate need for the money she is owed by Wilcac. They have no problem debiting her account for the monthly premium , but when it comes time to pay out, are unreachable and unaccountable.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my life insurance with Wilcac Life Insurance Company ( # *********) in July, 2022. They withdrew my portion of the premium due in the amount of $160.67, from my checking account. This did not cover the whole premium due. This is why I cancelled the policy. I spoke with three different representatives and submitted a letter as requested. They all agreed I was due this refund. The last person I spoke with, on 9/9/22, was named "Viel" who stated she would follow up with a "Rush Request". She said it might take a couple of weeks to process. This is the same answer I received from all of the reps I spoke to. I can submit copies of correspondence if needed.Wilcac Life Insurance Company ************************************************************* Phone: ************ Letter:From the desk of ****************************** August 5, 2022 Wilcac Life Insurance Company ************************************************** RE; Policy # ********* To Whom It May **************** are the required forms to surrender my life insurance policy.I have signed the required section on the second page as instructed.I understand that my monthly premiums will no longer be deducted from my checking account and that my last premium will be refunded back to me.If you need any further information, please contact me at: **************.Sincerely yours,****************************** attachments

  Customer response

  10/10/2022

  1. I have NOT heard from the company
  2. I am Not satisfied with their efforts to resolve my concerns.
  
  Please keep trying to assist me.
  
  Thank you!!
  
  *************************

  Business response

  10/11/2022

  Please see the attached response.
  See Attachment/File: ******* BBB response.pdf

  Customer response

  10/11/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company HAS NOT responded to me as of today, Tuesday, 10/11/22.
  
  IF, I do receive a response, I will update this complaint. Keep my complaint active.

  Customer response

  10/20/2022

  I was out of town until 10/17 22. Upon returning, I did receive a response from the Wilcac Insurance Company. It was a letter apologizing for the delay in responding to my numerous inquiries and it included a check for the refund I was due ($160.67).
  
  So the situation has been resolved to my satisfaction. I am sure your intervention was the primary reason for the response I finally received.
  
  Thank you SO MUCH for the assistance you provided.
  
  *************************

• Initial Complaint

  09/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I hold a life insurance policy from Wilcac. The policy is on my mother who passed away. I CAN NOT get the "service center" to get me a claim form. I have was told it would be mailed to me and arrive in 3-5 business days. It was requested 9/16/22, nothing has come by mail as of 9/27/22. Requested another by e mail nothing, requested another by fax, still nothing. Yet I have received a bill due 10/9/22. If I can't file the claim, I will have to pay that bill. I am requesting a claim form be provided to me within the next three business days or 10/1/22. It can be mailed, e mailed or faxed BUT I NEED IT IN MY POSSESSION.

  Business response

  10/13/2022

  Business Response /* (1000, 8, 2022/10/10) */ "See Attachment" Consumer Response /* (2000, 10, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB and Wilcac Ins. I did receive both a fax and a hard copy of what I need after contacting you with my problem.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a flexible life insurance policy (insured - my mother) initially with ************* ******* that was sold to Conseco and later the firm became Wilco/Wilcac Life Insurance Company. My policy was signed May 30, 1990 - $25,000 face value. Death benefit was specified amount of $25,000 which included any cash accumulation. My rates over the years increased from about $700 annually to $150 per month; several times I was threatened that the policy was going to be cancelled unless payment was received. I was reinstated on at least two occasions. I was notified in 2018 that the monthly payment was going to increase from $150 to $300 per month and my account was in arrears. I increased my monthly payments to account for this increase and requested money be withdrawn from any cash accumulation. They never replied to any of my requests - calls and letters. Overall, I have paid more than twice the value of this contract. In addition, Wilcac did not provide up to date information on my account. It took me two years to get annualized statements for the May, 2018 - May, 2020 period. In October, 2021 my mother passed away at age 100 and Wilcac did pay the specified amount of $25,000. The increase to $300 per month was never implemented and I significantly over paid premiums (last 3 years) thus creating a cash accumulation that was buried in the specified payment of $25,000. I have sent several letters this past year (Priority Mail) to Wilcac senior management requesting a partial refund of my over payment. They have denied my requests and are not willing to make any compromises. I believe Wilcac Life Insurance is doing something wrong and is making money by business practices that hurt their clients. Their records show that I significantly increased my premium payments. This increase was a mistake and due to a miss-communication. I tried to resolve but their current client services process worked against me. Wilcac system does not allow email, text messages,

  Business response

  09/08/2022

  Business Response /* (1000, 13, 2022/08/22) */ Please see the response sent 8/4/2022. Consumer Response /* (3000, 15, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will send letter to them authorizing release of policy information to your organization. Case is still open.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩