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            Business ProfileThe UPS Store

            Mail Box Rental

            Contact Information

            7051 Highway 70 South

            Nashville, TN 37221-2207

            Get Directions
            Email this Business
            (615) 662-9021

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7051 Highway 70 South, Nashville, TN 37221-2207
            Email this Business
            BBB File Opened:
            6/18/2008
            Years in Business:
            21
            Business Started:
            1/1/2003
            Business Management
            • Ms. Jana Jones
            Contact Information

            Principal

            • Ms. Jana Jones

            Customer Contact

            • Ms. Jana Jones
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 08/12/2022 at 3.01pm my friend sent me a package using UPS store. The tracking number of the package is*********XXXXXXXXXX. The tracking number was created and package was lost after that. My friend and I contacted UPS store. We were told that package is lost and drivers are not required to scan packages when they pick it up. I submitted a review on ****** and the owner of the store (******) stated that drivers don't scan packages. I contacted the Corporate office and asked to verify the information. The Corporate stated that drivers must scan every package. I accuse the cashier who accepted the package at 3.01pm in steeling the package. The cashier asked my friend multiple times what was inside. My friend stated it was a payment. I contacted the store multiple times asking to refund $100 worth of foreign currency that was inside and the amount my friend paid for shipping. They agreed to refund only refund the shipping cost. Store does no longer apply to my messages.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ashley L.

            12/28/2022

            I went to buy a box was charged $20 for the box. I hadn’t left the store and asked to return due to the price and the receipt stated it was returnable, clerk apologized stating no item in the store was returnable. I asked for a manager. I was told there was no manager on duty, and no manager to call. I ask for the district manager and was refused. The clerk stated the manager had never taken any returns that there is t even a button in the computer for returns because the policy is all sales are final. The receipt clearly stated differently.

            Local BBB

            BBB of Middle Tennessee

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            BBB Reports On

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