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Find a Location

Appliance Doctor has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Appliance Doctor

      626 Ewing Ave Nashville, TN 37203-4628

    • Appliance Doctor

      PO Box 139 Madison, TN 37116-0139

    • Appliance Doctor

      1706 Greens Circle Goodlettsville, TN 37072

    • Appliance Doctor

      217 24th Avenue, Apt 202 Nashville, TN 37203

    • Appliance Doctor

      636 Kinsey Blvd. Madison, TN 37115

    Business ProfileforAppliance Doctor

    Major Appliance Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Appliance Doctor has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Appliance Doctor

        626 Ewing Ave Nashville, TN 37203-4628

      • Appliance Doctor

        PO Box 139 Madison, TN 37116-0139

      • Appliance Doctor

        1706 Greens Circle Goodlettsville, TN 37072

      • Appliance Doctor

        217 24th Avenue, Apt 202 Nashville, TN 37203

      • Appliance Doctor

        636 Kinsey Blvd. Madison, TN 37115

      Location of This Business
      626 Ewing Ave, Nashville, TN 37203-4628
      BBB File Opened:
      8/2/2006
      Years in Business:
      34
      Business Started:
      6/2/1990
      Alternate Business Name
      • Kevin Grace Authorized Appliance Repair
      • Authorized Appliance Repair
      • Music City Appliances
      Business Management
      • Mr. Kevin Grace, Owner
      Contact Information

      Principal

      • Mr. Kevin Grace, Owner

      Customer Contact

      • Mr. Kevin Grace, Owner
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/10/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      Kevin came out and looked at my ** electric range as the *** was having trouble and not picking up inputs from the buttons. I opened the oven up, pulled it out, showed him the issue, mentioned the exact ribbon where the inputs come from. He looks at it for a minute or two before going to his van to check something. Comes back and says it will be about $530 for the repair. You know what he wrote down on the bill? "Computer broken". I told him I'd seen the part for fairly cheap and was hoping to maybe even just replace the ribbon, but he gave me the typical "If you see it that cheap let me know cause I'd sell 'em". Here is the link for that part at $140 https://www.partsimple.com/lg-ebr77562706-range-oven-control-board.html?gclid=Cj0KCQjwmuiTBhDoARIsAPiv6L_d-B9yOkOOMAYS__62TctWw9xYuseD4AFqrZJpRgYo8zzIxuOufN8aAmxqEALw_wcB He didn't even try to unseat and reseat the ribbon cable, which is the FIRST thing that comes up when you search that problem. Then he drops that the service charge for looking at it for a minute and saying "Computer broken" is $139.95. He also mentions he ONLY accepts checks or cash. I haven't had a business not accept a card in like a decade. My wife got home and mentioned paying with a card to literally buy strawberries at the farmer's market. He very forcefully demanded the money saying "Well how are you gonna pay me?". Eventually I contacted my wife and found some cash, but the whole experience was incredibly sketchy and I honestly feel scammed and robbed. I can only assume he doesn't accept other forms of payment so that people won't dispute the charges through their bank or online service. He also has a totally different company name than the one on his website.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Steve W

      1 star

      04/23/2024

      Just had Kevin G**** out to my house to repair a 1.5 yo ** fridge, First thing was he trashed ** refrigerators - "bottom of the barrel" I believe were his words. Second, he told me I needed to defrost it it after I told him I had already done so for +16 hrs. Lastly, he quoted me $700 for a part he said was out of stock that I can I can find available online $183.16. If you need appliance repair look elsewhere - I just paid a $150 to have somebody trash my buying decision and leave.

      Local BBB

      BBB of Middle Tennessee

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