ComplaintsforH20 car wash
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Car wash inoperable but was sold a wash anyway. Employee stated refunds come from the car wash owners and gave me a phone number. I have called multiple times but have not been contacted back. Employee told me car wash had not been operating properly when I asked for the refund. Would just like my $8.00 refunded.Business response
10/26/2022
Dear Valued Customer,
We received a message from you stating that the car wash purchased at our ********, ** location did not work properly on October 5th. I returned your call on October 10th, spoke with you, and acquired your mailing address to mail a refund to you. I mailed your refund a couple days later. I am not sure as to why your have not recieved your refund, but I can always reissue. I apologize for the slow communication process but would like nothing more than to make this right with you!
Thank you for your time,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.