ComplaintsforFiddler's Inn
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife and I booked a room at the Fiddlers Inn from September 11th 2023 until September 19th, as we had tickets for The Squeeze concert at Opryland, and would be spending time with friends from England, who would also be staying there. Unfortunately, we were, unexpectedly, unable to travel down from ********. On September 10th, we contacted booking.com , who emailed the Fiddlers Inn to cancel the booking. My wife later had an email from booking.com , saying that they had not heard back from the Inn, and recommending that we call the Inn direct, which we did. We were told the the booking would be canceled, but that we would have to pay for the first night, which we accepted.This past week, two things happened. My wife's credit card statement arrived, showing that the full amount had been charged. She also received an email from the Fiddlers Inn, (signed by an employee who has not worked there for rwo years!), referring to a stay beginning on the 18th!A phone call with the Fiddlers resulted us in being told that we couldn't have a refund because no refund number had been issued! We had done nothing wrong, and we are extremely disappointed.Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We reserved 2 rooms with Fiddler's Inn in *********, **, from 7/27/2023 to 7/30/2023. The rooms were reserved through a third party, *************. We checked in on 7/27/2023, unloaded our luggage into the rooms. The rooms had a smell and one of the exterior door handles was extremely loose. We went to the front desk to ask about the door handle and the employee answered that maintenance would be there in the morning. We were not offered a different room. The employee then stated that we could receive a refund and stay elsewhere. I contacted ************* that night to see what needed to be done in regards to receiving a refund and going elsewhere. We were told that it needed the hotels approval. When ************* tried to contact the hotel, the employee would not answer the phone. ************* said we could get a refund for the booking with exception to the first night. We removed our luggage from the rooms. We then went back to the front desk to check out, the employees had changed shift. The employee that was there to check us out was just as rude and would not give me a receipt or any paperwork that stated we checked out. We are being billed $1,224.66 and did not stay in the hotel for one night.I have contacted ************* again and Fiddler's Inn is still not answering the phone. It is having some kind of technical problems.The Itinerary Number with ************* is: ************* The Case Number assigned by ************* is: *********Customer response
09/04/2023
I have no heard from the company. I have tried contacting the third party company that we reserved the room through and they can not reach the company either.Initial Complaint
11/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I stayed in a hotel in ********* and the hotel had bug beds. Wouldnt refund me my money.Initial Complaint
06/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Service and failure to comply with standard business practices. Be advised when considering this hotel for your employees attending conferences in the Nashville area. Fiddlers Inn Hotel will not provide a W9 form as required by IRS guidelines and accepted business practices. If you are a County, State, or Federal agency considering this hotel to attend a conference in Nashville, you will not be able to provide your Auditor with the required documentation to verify that Fiddlers Inn Hotel is a legally operating business in good standing. The reason provided over the phone was "Our owners don't hand that form out". This is a serious red flag regarding this business and a direct violation of IRS guidelines.Initial Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sat. April 23, we booked 2 rooms at the Fiddler's Inn, **** ***** ****** Dr., Nashville. We were in rooms 124 and 127. We checked in our rooms and then went downtown. Upon coming back to the room we noticed drops of blood on my daughter's car. There was also blood on the ground. We noticed that room 227 had blood on the door and on the ground in front of the door. We have pictures of all of this. We didn't do anything about it at that time. We went to dinner at a restaurant next to the hotel and came back around 11:15 and went to bed. Around 1:00 my daughter woke up because her bed was soaked and there was water pouring down from the ceiling. We called the front office and the 2 young boys working came running down to see what was going on. They tried knocking on the door of room 227 but did not get an answer. They then got the key and opened the door to find the occupants passed *** with the water running. I am attaching a video of the amount of water that was pouring down from the ceiling. My daughter suitcase containing her laptop and all her clothes were soaked. The boys told us that their manager did not want to come in and we would have to speak with her on Monday. They offered us another room. The first one smelled like an ashtray and the other one had electricity issues. By this time is was close to 2AM so we took the room with electrical issues and decided to deal with it all in the morning. With the manager not there in the morning, we left and called the office this morning. When we asked for the manager the response was "ya what do you want". When we told them we were the ones with the room that was flooded we were told "we accommodated you by giving you a different room, we aren't doing anything else." The lady then hung up on us. I am attaching a video of the water. You will want the sound on when watching. We feel at this point both rooms should be refunded and compensation for the items ruined in the flood.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.