ComplaintsforBeaman Automotive Group

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Dealer cannot give me any information about a maintaince package i bought when I PURCHASED the vehicle. I have asked for the last two weeks. I want to know if something is covered. The dealer will not contact me

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was charged $212 and nothing was fixed at a service appointment on 3/27/24 at the Beaman Toyota on ********************. When I booked the service appointment, I gave the service rep my VIN and the diagnostic code C1391. I was told there was a recall and the service would be free. But this was not accurate. So nothing was done to fix the problem and I had to pay $212 to get my car back. The service person I talked to wasn't there when I picked up my car. I tried to contact him the next day to ask about options to fix the car and didnt hear back. I have trying to contact customer service at ******************** for weeks now and I cant get a return call. I leave messages and texts, but nothing. I talk to a secretary and no one is ever at their desk, so I leave a message and dont hear back.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In early February 2023 my wife and I purchased a Toyota RAV4 from Beaman Toyota and salesman *********************. We wanted a leather interior but they did not have any in stock and ***. ******* said they could have leather installed. We all debated whether or not we wanted gray or black leather and finally *** suggested that we get gray leather with black stitching. Our daughter really liked the idea of that and that is what we ordered. We took possession of the vehicle that day and *** stated the weather should be in in a couple of weeks and he would call me. I did not hear from *** in a couple of weeks but I gave him approximately another two weeks because I figured it have to come in and we had to be scheduled. When I had not heard from him, I contacted him and he said he would look into it and get back with me. I never heard from him, so I followed up again with a voice mail and a text but no response. A couple weeks after that I went by the Toyota store to talk to *** but he was not there and they were able to get him on the phone. He advised that the leather was on back order but was coming in the next week. A couple of weeks later I had still not heard anything from ***. Again, I tried to get in touch with him with no response. Finally, he called and said the weather had arrived and gave me a day to drop the vehicle off. At this point it has been three months since we purchased the vehicle.When I drop the vehicle off, I asked if the leather was at the store because I wanted to look at it, but he advised that it had been sent to the upholstery place they use for leather installs. He stated the vehicle should be ready the next day or the day after. Two days later I had not heard from him so I contacted him and was advised that it would be the next day before the vehicle was ready. The next day, a Friday, I called to confirm and it was ready so I went by to pick it up. When I got there and looked in the vehicle, I was surprised and very much let down to find out the leather did not have black stitching, but white stitching. When I brought this to **** attention, he stated thats the way the leather comes and that he wasnt sure if black stitching was an option. I reminded him that he was the one that suggested black stitching and that was the reason we chose the gray leather. He stated he would look into it and give me a call back on Monday. Later that same day I went on the leather manufacturers website and contacted them via chat and they provided a picture of the gray leather with black stitching and stated it was an option. I forwarded that information to *******The next week came and went, and I never heard back from ***. I followed up approximately a week later, and he stated that he was still looking into it and would give me a call back in the afternoon. That was several days ago and he has not contacted **** would like for this problem to be corrected or a refund provided. Yes I have a leather interior but it is not the one that was ordered. It was an almost $1700 upgrade.

  Customer response

  06/01/2023

  After filing this complaint, I contacted ********************* with Beaman and told him about the complaint. He volunteered to refund the difference in price for the contrasting stitching that was not provided. While this is not preferred, it is an acceptable option at this point. I will consider this matter taken care of.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received an oil change from Beaman Toyota on June 2, 2022. The Beaman Toyota Mechanic failed to remove the old oil filter gasket. The result was a new oil filter with two filter gaskets that eventually resulted in the loss of three quarts of oil. I took my vehicle to a NAPA certified mechanic that verified the existence of two oil filter gaskets. I am requesting payment of $72.74 for the diagnosis and repair by a certified NAPA mechanic of Beaman Automotive's mistake. A letter requesting payment was sent to Beaman Automotive Group around November 8, 2022, however, no response has been received to date.

  Business response

  12/07/2022

  We have contacted the customer and have agreed to refund his money. We were not aware of his original letter or would have already refunded his service. We apologized and explained our refund process. 

• Initial Complaint

  09/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased vehicle on 7/9. Reviewed paperwork, they added a 10yr/100k zero deductible warranty to my loan at an additional cost of $3,964. At no point did anyone ever discuss a warranty with me. I contacted them and they said I simply had to email [email protected] I emailed on 7/11 and cc'ed ***************, the employee that completed my loan paperwork and added the warranty to my loan without asking me if I wanted it. "Cancel" replied looking for details on 7/11, I replied. From there I inquired via email, in addition to trying to speak with someone in the phone about timeline and process with no response on the following dates 7/13 7/21 7/26 8/3 spoke to my salesperson and he asked me to forward my request to him but still got no information or response 8/11 they replied "working on this cancellation now" 8/15 I emailed asking when my loan amount would be adjusted to reflect cancellation of unwanted warranty 8/16 they replied "should be updated by 7 to 10 business days!" No change so I emailed again to follow up on 9/7 & 9/15 I still have no change in my loan amount and no response from anyone. The general consensus seems to be "it's not my job" One women did call me and tell me she was processing it on 9/7 and that I should follow up with the bank because they will "sit on the check". She was supposed to email me a timeline but never did. I called her and left a message to follow up on 9/15 and she has not responded. I love my car, the sales guy ***** was great. But having to spend so much of my free time trying to get back money that I feel like was stolen from me has really ruined the experience. They have told me after two month that it is a 90 day process but I'm paying interest on full loan amount because ******* intentionally was seeking to take advantage of me to meet incentive bonus programs. By that I mean, financial reward for selling warranties. I can see that this is standard practice at this company.

  Business response

  10/03/2022

  Consumer Response /* (3000, 9, 2022/09/30) */ I haven't heard from the business but they refunded the amount they charged me for the warranty I didn't ask for. This case is technically closed, although I'm frustrated I had to spend so much time trying to get them to right their wrong.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a 2022 GMC ****** from Beaman GMC on April 30, 2022. I traded a 2012 Chevy ***** and paid all cash ($*********). for the difference in the trade-in amount vs. the new vehicle price, plus all taxes and fees We paid to have the tags transferred from our ***** trade-in to the new ******. It has been 4 months and we have never received our new registration or title. We have made multiple attempts to contact Beaman and have been either hung up on, or messages left have been unreturned. We did reach the salesperson via text, who first blamed it on ***** at the county registration office (which we verified to not be true) - he then texted back and said it was entirely the fault of their front office. I would like to immediately receive the title and registration, or have Beaman refund me the entire amount of the transaction (including the taxes and fees I paid) and I will return the vehicle.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the location about my passenger side door that is rusting and should be covered to be fixed since I have bumper to bumper warranty. As I entered the building at the service department I was half way in and the bay door came down on the back of my cab messing up my antenna and put a dent in the cab and scratched it. First they agreed to fix it then changed their mind there was video coverage but they would not ever send me it to get the situation resolved. I don't want them to fix my truck cause they have lied so many times since we purchased this vehicle from them but I do want them to be held responsible for the damages to my truck and pay for it to be fixed.

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/08/08) */ We have automatic doors to enter our facility. The customer was entering the building and saw the door coming down. They attempted to beat the door and admitted it to our service manager that they saw the door and attempted to enter the door fast enough to beat the closing door. We cannot share the video footage unless subpoena is provided. We are not responsible for their attempt to beat the door. Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never admitted anything to anyone they are losing if I had seen the door coming down I would have never entered the building. Furthermore the door malfunctioned they offered to show us the video while we were there but then walked off and no one could be found. There's something fishy about the video it should be available for me or my insurance agent to view, I know I wasn't at fault guess I will have to get an attorney and fight this. I'm not stupid I had already entered the building when the door started coming down like I said their door malfunctioned and they don't want to admit it or fix my truck. Needlessly to say this place is very unprofessional and I wouldn't recommend anyone going there! Business Response /* (4000, 9, 2022/08/11) */ We will no longer reply to the case. Customer has indicated that they are retaining legal counsel. Thank you

• Initial Complaint

  07/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We traded in a vehicle on may 1st and have a payoff thru may 10th as the salesman requested. The line holder didn't receive payoff until may 17th, making the payoff short and interest has continued to accrue since the date the payment was sent. Beamon is responsible for getting the payoff there in time. Since they didn't, they are responsible for paying off the remainder of the balance. We have left more than 20 voicemails with nearly every member of the staff and have not once received a call back. We have been calling since July 10th when we found out the balance of the trade wasn't satisfied. This needs to be paid immediately to prevent further interest accruing and we would like to speak to the manager of Beamon to vent our frustrations with the staff. We have been very understanding and courteous but now having not gotten anywhere in 3 weeks, we had to go this route.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought my ***** from Beaman at the end of May, very happy with the purchase and the sales person I worked with. Im very disappointed and not happy at all is that Ive called multiple times, texted the sales person I worked with, and emailed TWICE about this issue I am having. Like I said I bought a ***** from this dealership, I see that I got warranties with it but it tells me the amount of there warranty but tells me the name of one, but then I see another warranty that says Important in formation about the lifetime warranty. if Im spending $2,210 on warranties I want to know what all I got, and what all it covers, and how much it is per warranty, I do not see how this is still not resolved with a simple phone call.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a brand new 2018 ****** ******** in October 2017 with bumper-to-bumper warranty. I have been taking my vehicle in for regular scheduled maintenance on time at the dealership with never been advised of any issues. Approximately 5/6 months ago, I was driving my vehicle and the brakes went rock hard causing me to hit a curb. Going without a vehicle for a period of time, causing hardship. Upon researching I discovered my vehicle had been recalled for the brakes. I immediately contacted Beaman ****** and was instructed by *******, Mgr. to have the car towed in and she would order me a rental vehicle. I had the car to Beaman and proceeded to the nearest **********, per *******'s instructions. The tow company confirmed they delivered the vehicle to Beaman and a representative gave them instructions of where to drop the car off with the keys inside. To my surprise, three days later I received a call from **** at Beaman, Mgr. asking me when was I dropping my car off. I informed him they already have it and proceeded to go to Beaman to locate my vehicle. I walked around every lot and garage and did not see my vehicle and proceeded ****'s office, which we both walked the lot again together in the rain. Two employees, in my presence, confirmed to **** the car had been there several days. **** at that point realized the vehicle was missing and advised he was going to check the security cameras to locate the vehicle and would get back to me. I kept calling to check on the status and being told they are still searching. Weeks later I receive a call from the ********** saying Beaman did not pay the rental and I had to be the middleman by contacting Beaman, which this occurred several months. As of today, I don't have my car, continuing to make payments on my vehicle and paying higher gas with the rental, but am being threatened that the rental is going to be cancelled constantly by Beaman. Leaving me without needed transportation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩