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Business ProfileforMetropolis Technologies Inc.
Current Alerts For This Business
This company has a pattern of complaints concerning service issues and billing/collection issues. Specifically, consumers report receiving excessive fines for unpaid parking. They further report there are no clear ways to pay in the parking facilities. Some consumers report difficulty getting the QR code to work to make a payment, even when they reach out to the company for assistance with it. Consumers further advise they have paid for parking using the QR code and still receive a parking violation. Other consumers received violations for vehicles not registered to them yet when they disputed the violation by providing proof of registration, they were told that the fine was still due.
On February 23, 2024, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaint
On March 1, 2024, BBB met with Metropolis Technologies regarding the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.
As of May 30, 2024, the company has failed to correct the pattern of complaint.
Additional business information
While it is not a requirement, the business indicated they would like the opportunity to work with consumers before complaints are filed with BBB. Consumers are asked to please raise their concern first to the support team via their website: https://metropolis.io or by emailing the business at [email protected] before filing a BBB complaint to permit Metropolis Technologies an opportunity to address and resolve your concern. If you had, or currently have an open ticket, please respond back to the agent requesting an escalation.
BBB was advised by Metropolis the steps to pay for parking at Metropolis and Premier-branded parking facilities. To sign up and associate a payment method with your vehicle, go to app.metropolis.io. If you have questions or concerns about your experience, go to help.metropolis.io to contact their support team.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Nashville, TN 37201-1935
- BBB File Opened:
- 7/9/2012
- Years in Business:
- 22
- Business Started:
- 9/17/2001
- Business Started Locally:
- 9/17/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- McKinley Payments
- Metropolis Payments
- Metropolis Technologies of Tennessee
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Contact Information
Customer Contact
- Mrs. Owen Sanford, Head of Operations
- Mr. Joe Merryman, Director of Support
Customer Complaints
905 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
267 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ronald B
07/27/2024
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