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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Metropolis Technologies Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          Metropolis Technologies Inc. has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            Nashville, TN 37201-1935
            Email this Business
            BBB File Opened:
            7/9/2012
            Years in Business:
            23
            Business Started:
            9/17/2001
            Business Started Locally:
            9/17/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • McKinley Payments
            • Metropolis Payments
            • Metropolis Technologies of Tennessee
            • Premier Parking Of Tennessee
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Contact Information

            Customer Contact

            • Mrs. Owen Sanford, Head of Operations
            • Mr. Joe Merryman, Director of Support
            Additional Contact Information

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info

            While it is not a requirement, the business indicated they would like the opportunity to work with consumers before complaints are filed with BBB.  Consumers are asked to please raise their concern first to the support team via their website: https://metropolis.io or by emailing the business at [email protected] before filing a BBB complaint to permit Metropolis Technologies an opportunity to address and resolve your concern. If you had, or currently have an open ticket, please respond back to the agent requesting an escalation.  

            BBB was advised by Metropolis the steps to pay for parking at Metropolis and Premier-branded parking facilities. To sign up and associate a payment method with your vehicle, go to app.metropolis.io. If you have questions or concerns about your experience, go to help.metropolis.io to contact their support team.

            Serving Area
            • USA
            Business Categories
            Parking Facilities

            Alert

            See What BBB Reports On

            Pattern of Complaint

            This company has a pattern of complaints concerning service issues and billing/collection issues. Specifically, consumers report receiving excessive fines for unpaid parking. They further report there are no clear ways to pay in the parking facilities. Some consumers report difficulty getting the QR code to work to make a payment, even when they reach out to the company for assistance with it.  Consumers further advise they have paid for parking using the QR code and still receive a parking violation. Other consumers received violations for vehicles not registered to them yet when they disputed the violation by providing proof of registration, they were told that the fine was still due.

            On February 23, 2024, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaint

            On March 1, 2024, BBB met with Metropolis Technologies regarding the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.

            As of May 30, 2024, the company has failed to correct the pattern of complaint.

            Contact Information

            Nashville, TN 37201-1935

            Visit Website
            Email this Business
            (856) 485-9703

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Accreditation

            This business is not BBB Accredited

            Years in Business: 23

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.