ComplaintsforElegance Perfume
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a fragrance there called tequila gold it smelled great when the employee gave me a sample. however when I got home and smelled it, it was nothing like the one I tested. They sold me a knockoff and apparently they are known to do that if you check the reviews about this business. This transaction was on 01/01/2024Business response
01/15/2024
We do not sell knockoffs. The customer should have gone back to the store and saw the manager to let him/her know. Our perfumes are original and there is no knockoff. Our policy is exchange only and it is posted everywhere and on the receipt. The customer can go back to the store with their complaint.Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a cologne at the store on 01/16/2023 and i got home to open and try it but the bottle is leaking and the sprayer is broken so i tried to call them the next day and it took around 5 calls for someone to even answer the phone but when someone did answer the phone i explained the problem to them they told me it was my fault that the bottle was leaking and i probably left it upside down but that is not the case anyway they offered an exchange but the problem is i dont live in the same state and they dont do shipping so i also told them that the same cologne is 37 dollars online (i paid *****) and she was telling me how it was probably a fake website and she sarcastically said you can also find a rolex on line for 150 and it wont ship i was tired of arguing and talking to someone that rude so i ended the call.Initial Complaint
04/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This store Elegance Fragance sold me a fake Versace perfume for my husband. I went back to the store to get a refund and they wouldn't return it cause their policy is no refunds when I asked for an exchanges they wouldn't do it. I told the girl I will report them to the BBB and she told me to get out of the store. Stay away they are fraud.Business response
05/19/2022
Consumer Response /* (131, 9, 2022/04/29) */ QUESTIONS: 1. Have you heard from the company? No 2. If yes, are you satisfied with their efforts to resolve your concerns? No When I called them they hung up on me and said they didn't have time to talk to me. Business Response /* (1000, 13, 2022/05/02) */ We do exchange waiting 7 days it's says on the receipt unless the box Is open and damaged we are not exchanging we don't sale any Fake merchandise I can provide all my invoices From original supply the customer finds in online For cheaper and says it's fake we are willing to help Her if she brings it like new and she can exchange it For anything that she like we don't do refunds Thank you for understanding Consumer Response /* (3000, 15, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept it because the perfume is fake. And as I consumer I have the right to get my money back. The lady who sold me the perfumes didn't have a tester open at the store, and insisted that if my husband didn't like the smell we could return it. Obviously you have to open the box to smell spray the perfume. And the ******** ******* perfume is fake the bar code to the box is a knock off and the serial number has been scratch off. I should def send the news to check out the product and show the customers on tv how they are scamming ppl.Initial Complaint
09/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
on september 25,2021 my husband and i visited the*********** mall in nashville tn we went into elegance perfumes the younger lady helped us and started letting us smell different perfumes and colognes. she told us the al haramain amber oud "perfume" was for women and was 150$ buy another for 50% off or 75$. when we got home we started questioning about it cuz we had never heard of it. we then found it on amazon for 54$ and its not a women perfumes its a mans cologne and we ended up paying like 251$in store for 2 bottles one of the al haramain and one tequila gold we are very unhappy at this point and want our money back and will never buy from one of these stores ever ever again if this issue isnt resolved in an approiate manner.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.