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            Business ProfileStay Local Nashville

            Property Management
            BBB accredited business

            Contact Information

            On File with BBB

            Nashville, TN 37206

            Get Directions
            Visit Website
            (615) 447-8291

            Business hours

            8:00 AM - 2:00 AM
            Business Hours
            8:00 AM - 2:00 AM
            8:00 AM - 2:00 AM
            8:00 AM - 2:00 AM
            8:00 AM - 2:00 AM
            8:00 AM - 2:00 AM
            10:00 AM - 12:00 AM
            10:00 AM - 12:00 AM

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            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/16/2017

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers residential property management services specializing in short term rentals.

            Products & Services

            Residential Property Management

            Business Details

            Location of This Business
            On File with BBB, Nashville, TN 37206
            BBB File Opened:
            8/8/2016
            Years in Business:
            9
            Business Started:
            2/13/2015
            Business Incorporated:
            2/13/2015
            Accredited Since:
            5/16/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 2:00 AM
            T:
            8:00 AM - 2:00 AM
            W:
            8:00 AM - 2:00 AM
            Th:
            8:00 AM - 2:00 AM
            F:
            8:00 AM - 2:00 AM
            Sa:
            10:00 AM - 12:00 AM
            Su:
            10:00 AM - 12:00 AM
            Business Management
            • Ms. Darbi Bolton, Co-Founder
            Contact Information

            Principal

            • Ms. Darbi Bolton, Co-Founder

            Customer Contact

            • Ms. Teryn Chapin, Co-Founder
            • Ms. Darbi Bolton, Co-Founder
            • Ms. Anje Dowler, Co-Founder
            • Ms. Laura Odom, Director of Finance
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Good afternoon, I went on vacation to Nashville TN and rented a home from March 12th - March 16th. The home looked nice on the ****** website so I booked it. I drove from NJ to Nashville for 14 hours through pouring rain and a blizzard in whiteout conditions and was exhausted and hungry when I arrived so I went out to grab food then went to bed. When I awoke the next morning I noticed how filthy the home was (I have photos and sent the photos to Stay Local Nashville and ******). **** who responded when I sent a message said she would send a cleaning crew to the property. This was not the case, when I got back from being out all day I went to a friends house and came back late and went to bed and when I awoke in the morning saw they did nothing in the home. This was my last day there and did not message them until I arrived back in NJ due to the fact I did not feel they were ever going to clean the property. I could not even shower in the bathroom due to the fact it was so dirty and I paid alot of money to stay there. Stay Local was only offering a refund for $112.00 (Total amount paid was $1,081.00). I asked for half of my money back for the aggravation and not being able to shower. Then they offered $224.00 and I again let them know I wanted half of my money back. They refused and said they will involve ****** so I opened a case with them for the full amount I could get back $795.00. ****** told me I needed to contact them within 24 hours to receive a refund and just closed my case. I work hard for my money and haven't been on vacation in years and this is what I had to deal with since then. This is bad customer service on both companies. I would like half of my money back for this stay $540.00. I don't think that is too much to ask after having a horrible stay at one of their properties.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tori B

            08/25/2022

            This company is a scam. They charge you top dollar to stay at their property and on top of that, a very large cleaning fee and then do not even clean the property between rental parties! We paid over $2,000 to stay at their ********* location and discovered mold in the living room and shower, cobwebs in every corner, an inch thick layer of dust on the ceiling fan. Their only offer to rectify the situation was to refund me the $385 cleaning fee!! They're an awful company with no morals. They do not care about the well being of those who pay a lot of money to stay at their establishments.

            Stay Local Nashville Response

            08/26/2022

            Good Morning, ****. We regret to hear this unfortunate account of your experience, especially as this is not what our records indicate. You did not once communicate with us about anything, let alone any complaints or feedback during your stay. As a customer service based business, we absolutely would have gone above and beyond to remedy any issue during your stay, (if it had been reported.) Per our screenshots and records, we checked in with you 3 times to make sure you were a happy customer, and we never once heard from you. It's impossible for us to remedy anything if we do not know of any issues. The first we heard of any sort of complaint was two days after you checked out, when you went directly to ******,( instead of us). For clarification, once any sort of issue is escalated to ******, we as the host no longer have control over refund processing since it goes to ******, so it was solely their decision to refund you the cleaning fee. Their correspondence also indicates that you should have come to your host, DURING YOUR STAY. We have screenshots and records of all of this information and are happy to share those for a complete and accurate account of events. We are also very disappointed that instead of coming to us directly, you chose to post inaccurate and negative reviews about us across multiple platforms. Lastly, the location was mentioned in those reviews, which is a safety violation of our property. We take deep pride in our business and serving our customers well and are saddened that this has turned into a negative experience for all parties involved.

            Sincerely,
            Stay Local Nashville

            Customer Response

            08/26/2022

            That is inaccurate. I did contact you on the last day of my stay which was the morning directly after I discovered the mold. When my email did not get a response back, I then contacted*******. Your company then asked me to resend the email because your never received it. I resent it twice from the same email and then a third from a different email. I provided screenshots of that to you already that those emails had been sent. As a customer service based company you should be embarrassed that instead of immediately trying to accommodate your guests that just spent $2000 on a rental that had black mold in several rooms, you chose to try and challenge me saying I didn't contact you during my stay, when in fact I did. Black mold doesn't just appear overnight. On top of that, the mold was coming from several light housings in the ceiling. That means there is water right next to electrical currents, creating an even bigger hazard to your customers. Also, according to your other ****** reviews I stumbled across yesterday, this is not a first with your company. Please reevaluate your business practices for the safety and health of the innocent people paying you good money to stay at your properties.

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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