Customer ReviewsforPremier Radiology

Upon arrival to Premier 8/23/23, I was given a figure to pay. I questioned the amount but was told that was what the records showed. I paid the amount expecting that a reputable business would sort out the details in a timely, and professional manner. This was my second mistake! I confirmed on my EOB that I was in fact correct and their figure over charged me. Finally 10/4/23, I called and was told to give them 30-45 days to research. 12/27/23 after no response, I called and was told they do have a balance on my account that I had over paid. I was told that I was to allow them 30-45 days for the office staff to process my refund. This firm has total lack of regard for patients. If I did not follow up, I would not have heard a word about a refund. In looking at other reviews, there is a definite pattern of disregard. I wonder how many ill patients can not follow up and are struggling to make ends meet?

The only reason there is one star is because it is impossible to give them NO stars! I went in for a CAT Scan in July and paid my share at the front desk with my **** card. A month later I was billed for the same amount. I tried twice talking to billing office personnel, who told me that they had no information on my account. I also sent in my **** transaction information as proof of payment and heard nothing back. In November I was contacted by a collection agency for non-payment as "Not So Premier Radiology" had sent me to collections. I provided my proof of payment to the collection agency, who confirmed that it did appear to them that I had paid for my service. In the first week of December, Premier Radiology, without any explanation, issued a refund to my **** account. I am still in talks with the collection agency who is just as confused as I am at this point. The incompetency and lack of customer service from Premier Radiology has been absolutely stunning! They have caused me to spend an immense amount of time and effort to resolve this on my own, taking away from time that I am supposed to be working. I do not trust, would never recommend, and will never use Premier Radiology again. I suggest that if you are reading this review to find another radiology provider.

You cannot obtain a breast ultrasound alone. You are now FORCED to have a mammogram first.

On 9/19, my wife had an imaging exam. At the time of service we paid $402 to the provider since they said that based on insurance coverage, this is what we would owe. We paid this at the time of service. Once we received the explanation of benefits from our insurance company, it said that we actually owed $40.84 for this service. I contacted the billing representative regarding this overpayment and sent them a detailed email on 1/12/2023 with receipts and our insurance carriers explanation of benefits. I have contacted them numerous times since then and each time was assured that reimbursement was going to be processed. It is now June of 2023 and we have still not been reimbursed for overpayment. I would recommend a person seek imaging services from another provider.

I had a service on 12/29/2020. Everything was submitted to insurance and I did not receive a bill, so I assumed it was covered. I finally got a bill 10 months later. I called to set up a payment plan to have payments automatically made over a 6 month period. In January, I received another bill, which indicated that no payment had yet been made. I called yet again. I was on the phone for 45 minutes and she explained to me that apparently my payment plan was applied to a bill that I had already paid in full. I tried to set up a new payment plan for the bill that was still outstanding. She said that she needed to bring in her superior, because it looked like something was wrong with my account and they would be in touch within four weeks. Today I got a letter that they have turned me over to collections. I have also tried to pay by scanning the QR code on the bill and downloading the app. It looks like the payment goes through, but then every time I receive an email saying they don't accept online payments. I have spent literal hours trying to pay this bill and am furious that they turned me over to collections. I will be reporting them to the better business bureau.