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Find a Location

La Beaute Institut - Kiosks has 1 locations, listed below.

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    Business ProfileforLa Beaute Institut - Kiosks

    Skin Care

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    433 Opry Mills Dr unit 101, Nashville, TN 37214-2440
    BBB File Opened:
    6/1/2020
    Contact Information

    Principal

    • Ms. Leah Light

    Customer Contact

    • Manager
    • Ms. Leah Light
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went in to ** Beaute in a *************** Mall for a ************ in July 2023. I purchased a product line, with 3 refills on each product, and 12 months of facials. I got only 2 facials, then began getting the runaround for my next one (we dont have an esthetician, we have to reschedule). I rescheduled for 9/1/23 & even got a confirmation text like I had in the past. I drove 45 min to get my rescheduled facial, and no one could give it when I arrived. I rescheduled, and came in 10/1/23. The store is now under new ownership and cant help me with my facials, refills, OR a refund. SCAM! *** contacted the supposed owner, ****, with zero luck.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephanie D

    1 star

    06/15/2022

    While visiting the Nashville Opry Mills Mall on vacation I was approached by a Salesman named Tony from the La Beaute store. I let him apply the wrinkle cream eraser to one of my eyes. I then proceeded to walk around the Mall and shop. With what Tony applied to my eye I did feel some firmness and seen some visible differences. On my way back to leave the Mall, Tony then approached me again! After much deliberation at what started out being $400 I purchased the Wrinkle Cream Eraser for $218.50. My husband and I ask a lot of questions and especially about application as this was a lot of money for us to spend. After using the cream per the Salesman instructions for a couple of weeks I have seen NO results. No tightening of skin, no visible differences. I have made several attempts via email to rectify this situation to La Beaute Customer Service with no luck! They keep telling me that I am not applying it correctly, even tho I am per their instructions. I have even offered to return the product and have been told that I would have to take it back to the store, which is in Nashville, and I live in Maryland!! and they didn't offer to pay for shipment for the return. I feel totally taken advantage of! I totally agree with Jenifer G! They do not stand behind their products and will not offer any type of restitution. Please do not be scammed by these people. I will also file a claim with my credit card to dispute the charge. I feel that the product that I was sold was NOT what was used as the demonstration in the Mall on May 16th!!! There should be the option to not give any Stars!!

    Local BBB

    BBB of Middle Tennessee

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