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ComplaintsforTungsten Solar
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
when my solay system was installed and all powered up and working . the first big rain storm we go water getting into electric panels . tungsten came out found where the water was getting into conduit then into control box and sealed it that was fine for short term but now the system is shorted out and the controller and maybe inverter is dead all is still under warranty and i need them out here to repair or replace shorted parts . there phone number is no good i can not contact them online . i tried many ways to get them to call me with no luck. this part of the solar system is to my hot water tank . so its costing me money everyday its not working . water tank recieving power from the gris nothing from my panels.Customer response
01/22/2024
could not answer on your message . but i have not had any contact from tungstein electric .there phone number is no good it goes to a different company nowInitial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My house was destroyed by a tornado on 12/10/21. I had Tungsten come out the last week of July to install Solar Panels. Which I paid them $24,000 in full . They did not get my service going until the August 23rd. Their reasoning was because I did not have internet. Which was never discussed in our contract . In the process of the install they damaged my roof and did really sloppy work. They are extremely unresponsive and I'm still left with a product I'm not happy with on my roof
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.