ComplaintsforOffice of Vital Records
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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have reached out via email, phone, and left numerous voicemails and no one from Vital Records will respond. I am needing my Birth Certificate for a passport application and the information regarding my mother is incorrect on my current Birth Certificate. They will not reply to support requests and it is impossible to get anyone on the phone there. I see numerous complaints regarding the same thing from other customers. All I am asking for is a status update and to find out if my application is in processing or if I am going to be waiting for YEARS like others. That simply is not okay when dealing with personal information that affects people's ability to work within the Bureaucracy that is our lives. I would just like for someone to reach out and update me on this change in my Birth Certificate.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I have just finalized our adoption of our little girl. We sent in for the new birth certificate. They cashed the check and sent a letter saying to check the website for a time frame. Well that says 8 months which is totally ridiculous in itself, but the real problem here is Ive been trying to contact them about what Im supposed to do proof as I cant get a social security card without it and we have had a cruise planned since December and were told by lawyers that it would only take a few weeks to get back. That is 3/4 of a year without proof that she is our daughter. That is absolutely unacceptableInitial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On May 13, I ordered 2 birth certificate copies. My order form has all the correct information but the certificates came in with wrong maiden name. I have tried calling multiple times, leaving voicemails, and emailing. I have not been able to get through to anyone at the office after a week of attemptingBusiness response
07/01/2024
******************** contacted our office via phone call on two occasions, June 12 and June 13, then by email on June 18. One of our representatives responded to her email on June 18 letting her know what she needed to make the requested changes. She brought the documents to our office on June 27. Her request will be reviewed and responded to this week.Customer response
07/02/2024
Better Business Bureau:Business contacted me after you all reached out to them. Thank you for your assistance!
Initial Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered an official copy of my marriage certificate with an apostille from Vital Chek and paid $28.75 on December 13, 2023. The lady on the phone had warned me itll take roughly 4-8 weeks to receive it but I can keep track of the progress online. It is now June of 2024 and I have still not received my marriage certificate nor can I track the progress online. Its almost as if they forgot I ordered something or its a scam altogether. I tried calling but you cannot reach anyone at all. I really need the marriage certificate and I feel scammed out of my money.Business response
06/20/2024
We received the request for a certified copy of marriage certificate in December 2023. At that time, the marriage had not been registered with this office. We were able to register the marriage certificate with the information provided by the county clerks office on 6/20/24. The copy is being issued and will be sent to the Secretary of State's office to have an Apostille Seal attached to the record.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My daughters father and I paid to have my daughters last name changed to his on 11/3/2022. ***************************** juvenile courts mailed it on 11/18/2022. We have yet to receive an updated birth certificate. I have called our local health department, contacted juvenile courts, made multiple phone calls to ********* and sent multiple emails with no reply . We have no way to find out whats going on. We are nearing the 2 year **** waiting on an updated birth certificate that weve already paid for.Business response
05/10/2024
Tennessee Vital Records received ****************** request on December 1, 2022. In her request was a copy of a court order, $45.00, and an application which details what should be mailed to complete her request. She was informed that we needed a certified copy of the court order which was also stated in the instructions on the application. The court clerk, *******************, stated that he faxed me the order but I never saw it. A faxed order is not acceptable either. One of our representatives spoke with ************** and he mailed her a certified copy of the order on April 23, 2024. The new certificate of birth was processed on May 1, 2024, and two certified copies of the certificate were issued to ************** on May 2, 2024.
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.