ComplaintsforHankook Tires
Tire Manufacturers
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Customer Complaint:
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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought 2023 Kia **** car had wooble hancook gt tire with one mile car shakes at high speed because of broken belt .. trying to get replacement from dealer is becoming a challenge ..car has 10'000 miles and keeps getting worse tire has uneven tread wear on inside tire tread.. junk tires on new cars is ridiculous.. everyone is complaining company is refusing to help crazy when they are using unsafe tires on these carsBusiness response
12/15/2022
Hankook provides a limited warranty for 6 years from date of purchase or date of manufacture. Whichever benefits consumer. This warranty covers errors from manufacturing or materials used. In order to utilize this warranty; the subject tire must be brought to an authorized Hankook Dealer. For original equipment tires; Hankook recommends returning to the vehicle dealer. The dealer will need to inspect and diagnose the condition. After verifying the concern, they can contact us at ************ option 1 for assistance in processing a warranty replacement. All warranty claims are processed by Hankook Retailers, not consumers directly.Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I own a 2021 ****** Rogue with ****** miles. ** 11/3/22, I took my Rogue to a local service dealer for a routine oil change and tire rotation. After the inspection, the technician sent me a detailed video describing how all four Hankook Dynapro tires were at 4/32-5/32 which is well below the safety standard and highly unusual for a car with such low mileage. The technician recommended that all 4 tires be changed right away.That same day, I called Hankook who informed me there was no tread warranty but acknowledged this was unusual and opened a case file. They told me to take the car to where it was originally purchased. I called ****** and they told me they dont deal with tire issues and it needs to be handled by the manufacturer. Hankook requested I have the technician call them to discuss. I offered to send a detailed video from the tech measuring the tread, however, they insisted on speaking to him directly. Over the next 3 weeks, the tech attempted to call but was unable to get through. Because I could not be without a car, I had the tires replaced with a non-Hankook brand, which cost $1,052. Today when I followed up, Hankook agreed to contact the tech themselves. Hankook said that because the tech never called prior to replacing the tires, there was nothing they can do. As a consumer, I'm put into an unfair position where I had to be the middleman between Hankook and the tech. I offered to share all the same documentation the day I was notified of the issue. The individual I spoke to at Hankook never told me to wait on replacing the tires prior to resolution. As mentioned earlier, she acknowledged that it was unusual to have to replace tires at such low mileage. These were clearly defective and now Hankook is finding excuses not to stand behind their product and do the right thing. We respectively request compensation for the defective tires. The inspection video can be found here: ***********************************************************************Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased brand new car (2022 ****** Sentra SV) August 2022. The tires which are original equipment that being Hankook Kinergy GT 205 60R 16 tires are said to carry a 70K mile warranty as per their website. Tires which have been serviced and rotated every 5K along with the oil changes. Serviced at *************** ***************************************************************** ************** *The problem is the tires are nearly worn out with 3/32 tread left at 25K miles on the tires. Tires are suppose to last 70K. Called Hankook and they told me the tires were not covered in their tire warranty. My warranty booklet that came with the car says they are covered. According to the booklet they are suppose to pro rate the tires and give me credit towards another set of tires. Even the dealership refused to help. The ****** printed booklet is a FRAUD then. Please help out us consumers- thank you!Business response
12/01/2022
Hankook provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.
RE(replacement equipment)
https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html
OE(Original Equipment)
https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf
Hankook's Limited Warranty does not cover mileage or treadwear on Original Equipment tires.Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hankook tires Dynapro AT 235/60/R18 on my new 2021 Rouge with only ***** miles are in need of replacement. ****** ****** tires covered by tire mfg (Hankook). Hankook states they do not warranty OEM tires.Business response
12/01/2022
Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.
RE(replacement equipment)
https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html
OE(Original Equipment)
https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf
Hankook's Limited Warranty does not cover mileage or treadwear on Original Equipment tires.Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2018 ******* Sonata with only ****** miles and the tires on the car were Hankook tires. When I looked online it stated there was a warranty on the tires, ****** miles. My car has only ****** miles on it and 2 of my tires are completely worn. I contacted company via email. I explained my situation. The response I got was they do not not provide a Treadwear Warranty or mileage expectancy on Original Equipment tires mounting on new vehicles. A Treadwear Warranty is only applicable to Replacement Equipment tires Unacceptable that they don't warranty their product, with original Equipment, ESPECIALLY a vehicle that has only ****** miles on it, but if I would have bought the tires there would be a warranty.No matter if the tires were OE or replacement the same warranty should be on the tires.I attempted to email and discuss if they would at least give me some discount on the 2 tires I need, and I never got a response. A reputable company would stand behind their product, regardless if OE or replacement it is still there tires.Business response
12/01/2022
Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.
RE(replacement equipment)
https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html
OE(Original Equipment)
https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf
Hankook's Limited Warranty does not cover mileage or treadwear on Original Equipment tires.Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for a warranty with Hankook Tire, but it was rejected without any explanation. As a consumer, if the warranty application is rejected, I have the right to know the reason for the rejection.Business response
12/01/2022
Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.
RE(replacement equipment)
https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html
OE(Original Equipment)
https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf
Based on the document supplied by the customer; it indicates that the customer's subject ********************** are Original Equipment. Which do not have warranty coverage for "premature wear"Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Have a 2021 ***** equinox noticed the tires are wearing pretty badly took it to the dealership they noted the tread depths. I contacted the maker of the tires hankook directly they do not offer any sort of coverage on their tires. These tires were previously recalled but not my exact lot of tires. They're rated for ****** Miles. ** 8/5/2022 the dealership proved me with a tread depth measuremenr of left front and rear of 7/32" depth and 6/32" for right front and rear vehicle had ****** miles at that time. Tires continue to wear.Business response
10/04/2022
Hankook does not provide a Treadwear Warranty or mileage expectancy on Original Equipment tires mounting on new vehicles. A Treadwear Warranty is only applicable to Replacement Equipment tires purchased from a Hankook Retailer. Please see attached screenshot of Hankook's Treadwear Warranty policy.
See Attachment/File: OE no MIL warranty screenshot..jpgCustomer response
10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable that they don't warranty their product. ESPECIALLY a new vehicle that has tires rotated at every oil change by the dealership.these tires are rated for 6 Years / ****** Miles. MY vehicle is a year old with less then 20k miles. A reputable company would stand behind their product.Business response
10/05/2022
There are many factors that contribute to tire wear, and there is no hard and fast rule to measure the service life of a tire. Tires are made with various types of raw materials and a variety of rubber compounds all having varying performance properties. Once a tire is designed and manufactured to achieve given performance properties and put into use, it is subjected to further varying conditions such as weather, storage, load, speed, inflation pressure, maintenance practices, road conditions, driver inputs, and much more. Since all these factors affect the service life of a tire, it is just not possible to predict with accuracy or scientific validity the service life of a tire. While one may be drawn to look to the tire's construction as the sole contributor to the rate of tire wear, the earlier mentioned factors, and more, are direct contributors to how a tire will wear. It is important to note that the tires equipped as Original Equipment tires (OE Tires- tires installed during new vehicle assembly) on the ***** Equinox do carry a Limited Manufacturer's Warranty against manufacturing defects. However, they do not carry a Mileage Warranty, which would cover mileage/wear. Therefore, the complainant is not entitled to any warranty consideration for rapid wear or a mileage short. Further, The usable life of a Hankook tire ends when the tire reaches 2/32nds of remaining tread depth. The complainant states the tire tread depth at 6 and 7/32nds of tread. This means that the tires are not near the end of their usable life.
A copy of the Limited Warranty for OE tires can be found at:
https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html
We appreciate the opportunity to respond to this complaint.Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new 2021 **** ****** that had Hankook tires and one blew out so the said they would reimburse me for the tire. So after 4 months of calling and trying to get some answer I cant get them to do anything. *** Short **** is another business that is making it even harder to try to get something done. I need someone to help me hold them responsible for what they promise. The warranty claims has been approved for 4 months. I please need help and thank you. The other 3 are discontinued so I can't buy just one tire to match so I asked them if they could replace them all and they said they are nothing they can do after I paid 50 k for a new truck.Business response
08/03/2022
Business Response /* (1000, 5, 2022/07/26) */ Mr. **** contacted Hankook's Technical Services department on 7/20, 7/21, and 7/25 regarding a claim that was submitted by ********* ****. Each time; Mr. **** was unable to provide a claim number for the representative to research. Hankook claims are submitted and recorded by individually numbered claim forms. Hankook cannot release sensitive information to any person or business other than the original claimant(********* ****). It was advised that Mr. **** contact ********* **** and have them contact our Warranty Support department(***-***-**** option 1). Hankook is unable to research a claim without the respective claim number. ********* **** must contact Hankook Warranty Support with appropriate claim information in order to further research. Hankook will not replace/prorate any tire due to availability or discontinuation of that product line. Hankook's warranty policy can only be used if a tire suffers a failure due to material defect or construction error. Hankook will not provide warranty credit for the remaining tires on Mr. ****'s vehicle.Initial Complaint
04/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my car new in July 2020. With only 13,000 miles, I had to replace my Hankook KINERGY GT H436 Tires because the tread was 2/32. These are rated for 70K miles, yet Hankook won't issue a credit for tread, only defect. I purchased a new 2020 ****** ***** from ******** ****** on 7/17/20, which included the Hankook Kinergy GT H436 tires. I have maintained the service and had the tires rotated regularly as follows: Service Date Mileage 11/13/20 1894 7/12/21 5162 12/11/21 8299 4/18/2022 No rotation- 13840 On 4/18/20, when I took the car in for normal service, I was advised that my tires needed to be replaced because the tread was 2/32. In researching warranties, I see that these tires are rated for 70K miles. My ***** has 13,900. I received inspctions and quotes from ******** ******, ****** Dodge and had the tires replaced by ******** Tire, all of which are Hankook retailers. I contacted your customer service line regarding a credit for the warranty and was advised that ********* tire would process that. I called ********* tire and they advised me that the tires are not covered under the warranty because they are original equipment. I emailed Hankook and was then advised to contact ******** ****** because I purchased my vehicle there. ******** ****** contacted Hankook and was advised there is no warranty for tread only defect. I believe these tires were unusable due to a workmanship or material related condition, since they are rated for 70K miles, but I only got 14K from mine, with regular rotations.Business response
05/11/2022
Business Response /* (1000, 5, 2022/04/25) */ The Original Equipment(OE) tires that come on new vehicles come with a Limited Warranty. This warranty DOES NOT cover mileage or treadwear related issues. Replacement Equipment(RE) tires that are purchased from an Authorized Hankook Retailer come with addition warranties such as a Treadwear Warranty and Road Hazard Warranty. These warranties DO NOT APPLY to OE(original equipment) tires. please see links below for warranty details. OE Warranty https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf RE Warranty https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html Please note in "treadwear Warranty" section; line "6" specifies "This warranty is not applicable to original equipment tires" Consumer Response /* (3000, 7, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would original equipment not be included? Replacements are the same exact tires and both are installed by your authorized retailers. I believe this pair was defective given that they were rotated and only lasted 14K miles.Initial Complaint
04/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In October 2019, I purchased a brand new Honda ***, last time my wife took the vehicle to the dealership for service she was told the set of tires need to be replaced because they were worn out. Vehicle has 32,000 miles on it, came with a Hankook*********** 235/60R18 set of tires, according to the Hankook website, the Treadwear Millage Warranty for this tires is 70,000 miles. Had called ***** Customer Care, following their instructions took the car to the Coral Springs, ** dealership, on Monday, April the 11th, the car has been sitting at the dealership, the entire week, they told us the only thing they can do is check the tires air pressure, nobody is taking care of this claim. When I called ***** Customer Care on Tuesday, April 12th they told me the case had been closed and unable to tell me the reason for closing it, since I complain they reopened the case and told me somebody was going to call me, never got a callback, during the numerous calls I'd made to ***** Customer Care one of the reps told me I need to call Hankook. I called Hankook a few times, one of their answers was there is no mileage warranty on tires that were not purchased in a Hankook store, last call to them yesterday, they told me I cannot file any claim myself, it needs to be filed by the car manufacturer. On the other hand ***** says the claim must be done by me directly to Hankook, the tires manufacturer. I have my wife's care sitting at the ***** dealership, per ***** Customer Care instructions, nothing is being done about my claim. ***** is telling me to file the claim to Hankook and Hankook is telling me to file the claim to *****. My Case number with ***** Customer Care is ********. Will appreciate any help to resolve this claim. Thanks, ************* 9***********Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/18) */ Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below. RE(replacement equipment) ***********************.com/us/en/help-support/warranty/tire-warranty.html OE(Original Equipment) ***********************.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf Hankook's Limited Warranty does not cover mileage or treadwear on Original Equipment tires. Additionall
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Contact Information
Customer Complaints Summary
44 total complaints in the last 3 years.
17 complaints closed in the last 12 months.