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          Downtown Nashville Nissan has 1 locations, listed below.

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            Business ProfileDowntown Nashville Nissan

            Used Car Dealers

            Contact Information

            25 Vantage Way

            Nashville, TN 37228

            Get Directions
            Visit Website
            Email this Business
            (615) 248-5100

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            According to information supplied by the company, it offers the sale and service of new and used automobiles.

            Business Details

            Location of This Business
            25 Vantage Way, Nashville, TN 37228
            Email this Business
            BBB File Opened:
            5/7/2007
            Years in Business:
            17
            Business Started:
            5/7/2007
            Business Started Locally:
            1/1/1916
            Business Incorporated:
            11/28/1928
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Ms. Glenda Lincoln, Manager of Customer Relat

            Customer Contact

            • Mr. LJ Scripture, Service Manager
            • Ms. Glenda Lincoln, Manager of Customer Relat
            Additional Contact Information

            Fax Numbers

            • (615) 248-5139
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            As part of the purchase of my truck, Downtown Nashville Nissan agreed to install a full towing package. We set a day and time, I called ahead to confirm that my brake controller I purchased would work, they confirmed and confirmed they would put it on at no charge. They "completed the install" but their installer(*************) and their service **** did not communicate with me that they CUT 3 of the 7 wires in the wiring harness. The 3 wires they cut control the brakes. This means I have NO BRAKES for my trailer which is extremely dangerous especially in the hills of Middle TN. No-one bothered to tell me this at all until I discovered it. I found out through investigation and discovered the wiring had been cut and covered in electrical tape. If I had not checked and read through the brake controller's owner's manual my family could have been seriously injured or killed along with whoever might have been around when this system was put to the test. When addressing this issue with them I had to speak with all the parties and then they got together on it and tried to accuse me of purchasing the wrong brake controller. The brake controller was not even the issue. The wiring harness was the part that was cut and covered up. Now, when speaking with them about it, they have offered to fix the issue as if I would ever trust them to working on this vehicle again. I have asked them to reimburse me for the parts, and to compensate me for my lost time, the undo stress this has caused and for Nissan's Negligence in this matter. They have only responded by saying that if I bring it in they will fix it. I have spoken with **, ******, left a message for GM *******************************, and spoken with ***** from *****************.Aside from anything financial, Downtown Nashville Nissan and/or ***************** needs to be held responsible for their actions. I prevented a catastrophe but that does not mean this is not Criminal Negligence.
            Read More
            Read 18 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert P

            07/08/2022

            Never get your car serviced at Downtown Nashville Nissan. They lie to you about the recommended maintenance. We've never really had a good experience there, but this was the absolute worst experience ever. Lesson learned, it's my fault for being dumb. My wife's car is a little over 4 years old and has 45,000 miles on it. I really just needed an oil change and to get a hood latch recall scheduled (we've been trying to get it completed since April, but they jerked us around for months every time we called). I took the car in and the "advisor" certainly found a sucker today (me). I asked for an oil change and to schedule the hood latch repair. Now the only positive was that Jarred said they could do it today (we called on 7/1 and they told us it'd be 3 weeks...the guy we spoke to also was a complete ******* - said we could take it to any dealership in the country and not them if we didn't want to wait)

            Anyways, he takes me to check out and asks if I wanted to get caught up on recommended maintenance. It's 7 am and I'm trying to get back to work, so I didn't think to check the owner's manual. He recommended about $700 worth of repairs, of which, only $200, the brake fluid actually needed done per the manual. Fuel induction service isn't recommended at all routinely (the tech had't looked at the car yet) and CVT transmission service is only recommended after inspection (again hadn't happened yet) and has no routine replacement timeline. He lied to my face, and I was dumb enough to buy it. Then, he called and said brake pads were below replacement level in the rear - this is believable - but when I asked him why no one mentioned that 5000 miles ago, he had no real answer. So I got popped for $1100 total when the amount should have been no more than about $600. He also lied about needing two new tires (I can read the tread wear). We'll never be back. And yes we bought the car there. I'll take the blame for being fooled, but they are unethical, lying, rude crooks.

            Downtown Nashville Nissan Response

            08/10/2023

            I'm very sorry about your experience.
            Read 1 More Customer Review

            Local BBB

            BBB of Middle Tennessee

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