ComplaintsforMelody Music Studios

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter was getting drum lessons through Melody Music Studios. I live in CT and there is no LLC listed in my state so I could not go through small claims court. I canceled with Melody studios in email saying this is my 30 day notice I am canceling as per policy. I was getting overcharged and had told her she could not charge my card anymore. She said she understood January 20, 2021. She did not charge me Feb 2021 but started again March 2021-April 2022, $165 a month, totaling $2,185. I reached out to get my money back April 2022 when I realized she still charging me. She told me she would give me 1,625 and take away 500 away for administrative fees because she did not file the email of me formally canceling. Even though I showed her the email of me canceling per her policy she told me it wasn't formal enough. I was very upset but I wanted to get some money back. She sent the check for 1,625 and I had emailed her because it was taking a long time. ***** **** of Melody Music Studios told me it was on the way. I had not had the check for long when i tried to deposit it and she canceled the check for no reason and without warning. I have the emails proving I canceled. ***** **** of Melody Music Studios is the only one I have communicated with and she has stolen $2,185 from my family. Please look into her business practices as I feel she is scamming others.

  

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/06/27) */ Ms *** ********* did not, in fact, formally cancel the lessons. Her email was about postponing in order for missed lessons to be given. In fact, I sent her an email in March letting her know the instructor let me know he had finished offering all the make up lessons and to resume billing weekly lessons in March of 2021. I have a screenshot attached showing the email I sent her. She did not respond, therefore I assumed she was in agreement with the billing. I billed her continuously for one year before she even noticed the billing had continued. My policy is when there is no cancelation given, I cannot refund. I had originally agreed to refund partial payment, however after she had the check a full month, I canceled the check thinking it did not arrive by email. That is when I have now decided to not refund her due to my policy. She is not due the refund. Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I canceled per her policy. I gave her 30 day notice and I attached the screenshot. I told her she was no longer allowed to use my card because she was billing without me receiving lessons so I made sure she understood to not charge me anymore as that was a frequent occurrence. I told her in email this was my 30 day notice, she agreed and said she would not charge me and "not to worry" unless I stated otherwise. I never gave her permission to use my card after January 2021. She also never reached back out to me with my knowledge nor did we have any further correspondence bc i had given my 30 day notice. She said she had her tutor pay her the money to reimburse me so she stole his money and mine, making 4,000 off providing no services. I am not satisfied and would like all of my money back. In the attached screenshots you will see she had taken money from our tutor to reimburse us. You will also see the email I sent was dated 4/21 that I had not received the check yet and she canceled it May 7th so I did not have the check for a month like she is stating for the reason of her cancelation. She made $4,000 off my family and her employee and then decides to change her"policy"? This is incredibly unethical. Her reasons for canceling the check are lies and she stole money from her employee and my family. Business Response /* (4000, 13, 2022/08/23) */ The email *** ********* is referring to about giving her 30-day notice was not an official notice, but simply to postpone the billing until the missed lessons due their cancelations were caught up. Since they had covid, I credited those and the instructor was scheduling them. In December 2020 she mentioned resuming once lessons were caught up. I have the screen shot showing that email. The 2nd screen shot is the email in January of 2021 letting her know that her card would resume being charged on March 1st 2021 since lessons would be caught up by then. She never replied, so I assumed she was ok with that and would be resuming, as she had mentioned in the previous month's email. I cannot give a credit after more than a year of charges since I had assumed that was income for me. My policy is no refund beyond 3 months if the student doesn't give a 30-day notice.

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