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          Find a Location

          Genesco Inc. has 1612 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Genesco Inc.

              535 Marriott Dr Nashville, TN 37214-5092

              BBB Accredited Business

            • Genesco Inc.

              495 Union St Ste 2020 Waterbury, CT 06706

            • Genesco Inc.

              194 Buckland Hills Dr Ste 2190 Manchester, CT 06042

            • Genesco Inc.

              5065 Main St Spc 126 Trumbull, CT 06611

            • Genesco Inc.

              1201 Boston Post Rd #1094 Milford, CT 06460

            Business ProfileGenesco Inc.

            Wholesale Shoes
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            To avoid delays, please include 1. Store location including street, city and state on Step 2 of the form when submitting your complaint.
            See all additional business information

            Contact Information

            535 Marriott Dr

            Nashville, TN 37214-5092

            Get Directions
            Visit Website
            (615) 367-7000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.17/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            80 complaints closed in last 3 years

            42 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/1961

            Years in Business: 100

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.

            Products & Services

            Genesco is a marketer of branded footwear and accessories to customers with clearly identifiable lifestyles through all the channels of distribution where they buy their footwear and accessories. According to information supplied by the company, it offers wholesale distribution of footware. This company offers the sale of mail order merchandise. This company offers the sale of hats.

            Business Details

            This is a multi-location business.

            Find a Location

            Genesco Inc. has 1612 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Genesco Inc.

                535 Marriott Dr Nashville, TN 37214-5092

                BBB Accredited Business

              • Genesco Inc.

                495 Union St Ste 2020 Waterbury, CT 06706

              • Genesco Inc.

                194 Buckland Hills Dr Ste 2190 Manchester, CT 06042

              • Genesco Inc.

                5065 Main St Spc 126 Trumbull, CT 06611

              • Genesco Inc.

                1201 Boston Post Rd #1094 Milford, CT 06460

              Headquarters
              535 Marriott Dr, Nashville, TN 37214-5092
              BBB File Opened:
              9/1/1961
              Years in Business:
              100
              Business Started:
              1/1/1924
              Business Incorporated:
              10/19/1934
              Accredited Since:
              9/1/1961
              Type of Entity:
              Corporation
              Alternate Business Name
              • Journeys
              • Stone & Co.
              • Underground Station
              • Shi by Journeys
              • Journeys Kidz
              • Genesco
              • Genesco, Inc.
              • Kidz
              • SHI
              • Little Burgundy
              • Journeys Canada
              • Dockers
              Business Management
              • Mimi Vaughn, President/CEO/Board Chair
              Contact Information

              Principal

              • Mimi Vaughn, President/CEO/Board Chair

              Customer Contact

              • Ms. Claire McCall, Corporate Contact
              • Mr. Hal N. Pennington, Chairperson
              • Mr. John W. Clinard, Vice President of Human Resources
              • Mrs. Angela K. Dunn, Director of Human Resources
              • Ms. Sharon Nielsen, Operations Assistant
              • Ms. Jessica Sayer, Customer Service Manager
              • Mr. Kalvin Giordano, Manager
              • Mr. Maurice Hill, Plant Manager
              • Mr. Bill Pendergraft, Plant Manager
              • Mr. David Turrentine, Executive Officer
              • Mr. Ryan Montgomery, Complaint Specialist
              • Ms. Laura Van Sickle, Director
              • Mr. Ted Macias, Vice President of Customer Service
              • Mr. Tony Estes
              • Mr. Mikailu Kano, Site Manager
              • Mr. Rick Drew, Director of Customer Service
              • Karen Craig
              • Ms. Emma Drake, Senior Manager
              • Mrs. Hannah Ogan, Team Leader
              • Ms. Ivette Trejo, Customer Service Representative
              • Ms. Selena Nunez, Customer Service Representative
              Additional Contact Information

              Fax Numbers

              • (931) 433-8391
                Other Fax
              • (931) 364-2197
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              80 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Journeys refuses to refund my order in which ***** never delivered my package. I 100% know and have checked with my apartment manager that this package was never received. Journeys is denying my claim and refusing to refund me.
              Read More
              Read 79 More Complaints

              Customer Reviews

              29 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Aaron M

              07/12/2024

              I ordered 3 pairs of shoes for the first time, and tried to Hold packages at A Location other than my neighborhood (porch pirates). I asked *****, they said it was the shippers responsibility. I called Journeys customer service, they blamed *****. How can a shipment be secure when a Hold at Location changes? I'm furiated with this Journeys order. I order e-commerce ALL the TIME. What???!

              Genesco Inc. Response

              07/15/2024

              We sincerely apologize for the inconvenience(s) caused when your two orders ********* and ********* were not received. Our customers can request for their packages to be held at a ***** location via ********* with a free ***** account. Once they've logged into their ***** account, they will go to the tracking page of the tracking number they are trying to manage. There will be a "manage delivery" option and then select the appropriate management option. Journeys and Carrier, *****, do not assume responsibility for packages that are delivered to the address on the order. However, we will be processing refunds for both orders as a one-time courtesy to get you taken care of.
              Read 28 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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