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ComplaintsforTitle Transfers, LLC
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were referred to Title Transfers, LLC by Pinnacle Life Solutions (PLS) as the company they use to transfer titles of timeshare, thereby relieving the owner of obligation and remitting ownership to PLS. We paid the fee of $790 for the transfer. We were under the impression that this would be an immediate transfer as nothing on the application indicated otherwise, and that is what we were led to believe by PLS. After several months of no action or contact, we found out that there was no transfer of title until the timeshare is sold by Title Transfers. That was not our understanding nor what we paid them for. When we explained that to Tony Dunphy, at TTL he said he would inquire about a refund. He asked us to send details, which we provided; emails and texts with PLS. To date we have not received a refund. Repeated phone calls and e-mails to Title Transfers have been fruitless. When we asked them to share details of how the timeshare was being marketed or even proof that they were actively working to sell it, calls went ignored. It's been weeks. In essence, they took our money and have provided zero service.Customer response
04/11/2023
We have received a full refund from Title Transfers, LLC. Thank you for your efforts.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.