ComplaintsforAETERNUM JOCALE
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On February 2, 2024 I submitted an order (Order # PP1-13684) with this company but never received the product. I submitted 2 requests for a status on the order, but no one has responded to my requests. It 's been over 3 months and I never received the order.Initial Complaint
01/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a necklace with my late uncle’s picture inside it for my widowed aunt for Christmas. Item never arrived. I’ve contacted the company by email several times. The last time I said it was never received and requested a refund. They claimed they could not do that. I did not receive my item and I believe this company to be fraudulent. I used my own email address on the company page because I could not find where they are based out of. order ********** Date ordered was 11-17-23Customer response
01/29/2024
I finally received my item today. Thank you for sending them my complaint.
Respectfully,****** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.